Nia Matchem
Madisonville,KY
Summary
Proven Office Assistant at Hopkins County Chamber of Commerce, adept in customer service, enhanced office efficiency and client satisfaction. Demonstrated ability to manage sensitive information and support team dynamics, contributing to a positive and results-driven work environment.
Overview
3
3
years of professional experience
Work History
Office Assistant
Hopkins County Chamber Of Commerce
04.2023 - 02.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Certified Nursing Assistant
Ridgewood Terrace Health-Rehab
01.2023 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Office Assistant
Western Kentucky University
01.2022 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Scheduled appointments For Clinic
Front Desk Attendant
Western Kentucky University
06.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Checking people in also, Handled all mail and answering questions for students.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY05.2021
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Appointment Scheduling
Timeline
Office Assistant
Hopkins County Chamber Of Commerce
04.2023 - 02.2024
Certified Nursing Assistant
Ridgewood Terrace Health-Rehab
01.2023 - 04.2023
Office Assistant
Western Kentucky University
01.2022 - 05.2022
Front Desk Attendant
Western Kentucky University
06.2021 - 12.2021
High School Diploma -
Madisonville North Hopkins High School