Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIA MCSWAIN

Kissimmee,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Success Specialist

Beyond Finance
01.2023 - 05.2023
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

PARKING ATTENDANT

Walt Disney World Parks
Orlando, FL
09.2021 - 06.2022
  • Managed parking and traffic control to facilitate vehicle flow in assigned areas
  • Provided exceptional customer service and information, answered questions, and gave directions, contributing to a 95% guest satisfaction rate.

CONFIRMATION SPECIALIST

Marriott Vacations Worldwide
03.2021 - 08.2021
  • Proficiently manage and confirm travel bookings, ensuring accuracy and timely communication with clients and vendors
  • Utilize comprehensive knowledge of travel industry procedures and regulations to facilitate smooth and seamless travel experiences for customers
  • Demonstrate exceptional attention to detail in reviewing itineraries and resolving any discrepancies to guarantee a flawless travel arrangement process.

VERIFICATION SPECIALIST

Marriott Vacation Club
Orlando, FL
01.2018 - 07.2019
  • Processed payments via credit and debit cards and handled sensitive information
  • Delivered exceptional service by actively listening to concerns and providing appropriate solutions
  • Utilized open-ended questions to understand client needs, resulting in a 20% increase in upselling travel offerings.

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Teletech
Orlando, FL
11.2016 - 12.2017
  • Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently
  • Conducted thorough customer interactions, identified customer issues promptly, and achieved a 90% customer issue resolution rate
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, resulting in a 95% customer satisfaction rate
  • Maintained strict confidentiality and obtained insurance verification and authorization, ensuring compliance with HIPAA regulations.

ADMINISTRATIVE ASSISTANT

Feathers by Eve
Orlando, FL
08.2014 - 12.2016
  • Conducted audits and invoicing processes with precision and attention to detail, ensuring accurate financial records
  • Executed daily deposit and sales receipt procedures, consistently maintaining a 98% satisfaction rate for timely and accurate transactions
  • Demonstrated proficiency in preparing and processing payment vouchers and invoices, contributing to a seamless financial workflow
  • Managed accounts payable and receivables efficiently, ensuring accurate financial tracking and a 96% satisfaction rate among clients.

Education

A.A -

Seminole State College
05.2025

Skills

  • Customer Service and Assistance
  • Salesforce, Zendesk, SQL, Sabre
  • Sales Proficiency
  • Consultative Selling Techniques
  • Client Service Optimization
  • Business Development
  • Report Analysis
  • Collaborative Environments
  • Data Quality
  • Data Profiling

Certification

  • Google Business Intelligence Professional
  • Salesforce Sales Operations by Salesforce & Pathstream

Timeline

Client Success Specialist

Beyond Finance
01.2023 - 05.2023

PARKING ATTENDANT

Walt Disney World Parks
09.2021 - 06.2022

CONFIRMATION SPECIALIST

Marriott Vacations Worldwide
03.2021 - 08.2021

VERIFICATION SPECIALIST

Marriott Vacation Club
01.2018 - 07.2019

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Teletech
11.2016 - 12.2017

ADMINISTRATIVE ASSISTANT

Feathers by Eve
08.2014 - 12.2016

A.A -

Seminole State College

Similar Profiles

CREATE PROFILE
NIA MCSWAIN