Nia Rattanaphosy
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Lead Server
Banbu Sushi Bar & Grill
2021.08 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Waitress
Fumi Sushi
2021.01 - 2021.08
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Sushi Lounge
2020.08 - 2020.12
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Clinical Psychology
Point Loma Nazarene University
San Diego, CA12.2025
Skills
- Daily Specials Memorization
- Special Dietary Requirements
- Safe Food Handling
- High-Volume Dining
- Attention to Detail
- Positive and Friendly Attitude
- Organization and Efficiency
- Table Monitoring and Turnover
- Dining Room Cleaning and Upkeep
- Age Verification
- Willingness to Learn
Languages
Spanish
Limited Working
Timeline
Lead Server
Banbu Sushi Bar & Grill
2021.08 - Current
Waitress
Fumi Sushi
2021.01 - 2021.08
Waitress
Sushi Lounge
2020.08 - 2020.12
No Degree - Clinical Psychology
Point Loma Nazarene University
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