Nia Rush
Little Elm,TX
Summary
Dynamic and results-driven professional with a proven track record at AutoZone, adept in cost control and software proficiency. Excelled in enhancing operational efficiency and implementing effective communication strategies. Demonstrated expertise in data management and problem-solving, achieving significant improvements in process optimization. Skilled in research and analysis, committed to delivering exceptional service and achieving organizational goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Customer Service Benefit Advisor
Willis Towers Watson
07.2020 - 10.2023
- Assisted HR teams in developing competitive benefits packages to attract top talent within various industries.
- Provided personalized financial estate planning advice in conjunction with benefit offerings, promoting long-term financial stability for clients.
- Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
- Researched and analyzed wage, salary and other industry trends.
- Served as a knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
AutoZone Distribution Supply Chain Internship
AutoZone
08.2022 - 05.2023
- Communicate daily/shift goals of facility and work group(s), report plans to obtain operational goals
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized 90% of files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assist with SNE projects
Customer Service Representative
InfoCision
08.2019 - 12.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Cross-trained and provided backup support for organizational leadership.
AmeriCorps At City Square Internship
Citysquare Legal Solutions
08.2017 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Financial Aid Receptionist
Tarrant County College
02.2018 - 03.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained visitor log for entering and leaving facility for security purposes.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Business Management Minor in Supply Chain
Texas Woman's University
Skills
- Problem-Solving
- Cost control
- Skilled Collaborator
- Effective communication
- Software proficiency
- Attention to Detail
- Professionalism and Etiquette
- Research and analysis
- Solutions Oriented professional
- Analytical mindset
- Data Management
Timeline
Customer Service Representative
Concentrix
12.2023 - Current
AutoZone Distribution Supply Chain Internship
AutoZone
08.2022 - 05.2023
Customer Service Benefit Advisor
Willis Towers Watson
07.2020 - 10.2023
Customer Service Representative
InfoCision
08.2019 - 12.2021
Financial Aid Receptionist
Tarrant County College
02.2018 - 03.2019
AmeriCorps At City Square Internship
Citysquare Legal Solutions
08.2017 - 05.2019
Bachelor of Science - Business Management Minor in Supply Chain
Texas Woman's University