NIA SHAW
Raleigh,NC
Summary
To obtain a position in the entertainment industry. An aspiring actress and singer who's passionate about music and performing arts. To add to the industry's continuous growth and utilize my skills in live performance, communication, and media. Dynamic Dispatch Manager with 2 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Dispatcher/Manager
Renegade Towing
North Carolina
05.2022 - Current
- Supervise multiple people including employees, customers, and partners
- Control dispatching and scheduling
- Made sure scheduled run jobs, ran on a daily, weekly, or monthly basis
- Gave customer service and aid in problem-solving
- Troubleshoot and resolve help desk calls from clients on a rotation schedule with other members of the management team
- Supervised planning and implementing delivery and improvement of services, staffing, and resources
- Entrusted to recruit (interviewing) and new employee orientation, ensuring employees have proper tools, software, access, and other items needed to initialize work with the establishment
- Upkeep of documentation, recording, and creation
- Drafted mailers, letters, and newsletters
- Manage purchases and accounting procedures
Student Volunteer Host
WUAG Radio Station
Greensboro, North Carolina
01.2022 - 06.2022
- Operate radio equipment and host 2-hour segments for five months
- Build an understanding of technology software and public speaking skills
Education
Bachelor of Arts (B.A.) - Communication Studies
University of North Carolina at Greensboro
05.2025
Bachelor of Arts (B.A.) - Media Studies
University of North Carolina at Greensboro
05.2025
Skills
Communication
Leadership and management skills
Problem-solving skills
Relationship building
Strategic Planning
Financial Management
Technology Proficient
Public Speaking
Transportation knowledge
Dispatch Software Proficiency
Phone dispatch
Daily reports
Employee time records
Schedule Coordination
Workflow Planning
Sales Support
Employee Performance Reviews
Customer Service
Critical Thinking
Effective Communications
Prioritizing calls
Creative Thinking
Decision-Making
Dispatch Recordkeeping
Route Planning and Adjustment
Microsoft Office
Customer Relationship Management
Training and Development
Accomplishments
- Chancellors List (Fall 2022, Spring 2023, Summer 2023, Fall 2023, Spring 2024, Summer 2024)
- UNCG Lloyd International Honors College/ Global Honors
- Black Student Union
Additional Information
GPA: 3.90
Educational Highlights
- MST 205: Media Literacy (Fall 2022)- Memorized how to read a movie and understand genre conventions of movies.
- MST 204: Media Writing (Fall 2022)- Acquired an understanding of different types of scripts and learned how to compose scripts.
- MST 190: WUAG Workshop (Spring 2022)- Learned how to handle a radio station and had segments on the radio.
- CST 342: Communication/ Public Relations: Strategies/ Innovations (Fall 2023)- Learned about different types of company relationships and behind-the-scenes for publicity.
- MST 271: Media Production (Spring 2024)- Discovered how to operate a professional camera and editing software.
- MST 350: Writing for Screen (Spring 2024)- Mastered how to compose movie scripts.
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
Timeline
Dispatcher/Manager
Renegade Towing
05.2022 - Current
Student Volunteer Host
WUAG Radio Station
01.2022 - 06.2022
Bachelor of Arts (B.A.) - Communication Studies
University of North Carolina at Greensboro
Bachelor of Arts (B.A.) - Media Studies
University of North Carolina at Greensboro