Summary
Overview
Work History
Education
Skills
Timeline
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Rajwinder Kaur

Fontana,CA

Summary

  • Public Diplomacy & Professionalism: Adept at maintaining professionalism and strong diplomatic skills in diverse settings.
  • Project Management: Highly organized, with a strong ability to prioritize tasks and achieve project goals.
  • Communication Skills: Excellent verbal, written communication, and presentation abilities.
  • Customer Service: Proven track record of delivering exceptional customer service and managing client relationships.
  • Adaptability: Quick learner, effective under pressure, and thrives in fast-paced environments.
  • Teamwork & Leadership: Motivated team player with strong leadership qualities; dependable, punctual, and detail-oriented.

Overview

11
11
years of professional experience

Work History

Dispatcher/Manager

JB Haulers, Inc.
01.2018 - Current
  • Negotiating load rates with brokerage companies, and optimizing profit margins
  • Scheduling, coordinating, and dispatching trucks for timely deliveries
  • Monitored driver logs for compliance with safety regulations, identifying and correcting errors
  • Managing invoicing and tracking payments, ensuring accurate and timely transactions
  • Processing payments to drivers, and maintaining meticulous financial records
  • Handling all legal documentation, including State and Federal permits (IFTA, CA #, MC #, Tax, Fuel Tax), ensuring compliance
  • Enforced compliance with DOT safety guidelines.

Community Service Specialist in WED

Santa Monica College
04.2019 - 03.2020
  • Assisted in managing various Career Technical Education (CTE) grants
  • Handled purchasing invoices, ensuring timely and accurate processing
  • Evaluated internal controls, ensured financial statements were accurate, and monitored compliance with grant guidelines

Customer Relationship Management Specialist

Rush49
11.2013 - 03.2017
  • Responded to customer inquiries, providing detailed information on deals and services
  • Managed high volumes of outbound and inbound calls regarding events and activities
  • Engaged with customers through online chat platforms, enhancing user experience
  • Handled refund and support requests using Zendesk, resolving issues efficiently
  • Upsold services by introducing customers to new deals, driving additional revenue
  • Managed and resolved customer conflicts, delivering high-quality service and building long-term loyalty.

Education

Bachelor of Science in Information Systems -

California State University, Northridge
12.2016

Skills

  • Transportation knowledge
  • Analytical Skills
  • Employee Training
  • Incident Reporting
  • Dispatch Recordkeeping
  • Route Planning and Adjustment

Timeline

Community Service Specialist in WED

Santa Monica College
04.2019 - 03.2020

Dispatcher/Manager

JB Haulers, Inc.
01.2018 - Current

Customer Relationship Management Specialist

Rush49
11.2013 - 03.2017

Bachelor of Science in Information Systems -

California State University, Northridge

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Rajwinder Kaur