Rajwinder Kaur
Fontana,CA
Summary
- Public Diplomacy & Professionalism: Adept at maintaining professionalism and strong diplomatic skills in diverse settings.
- Project Management: Highly organized, with a strong ability to prioritize tasks and achieve project goals.
- Communication Skills: Excellent verbal, written communication, and presentation abilities.
- Customer Service: Proven track record of delivering exceptional customer service and managing client relationships.
- Adaptability: Quick learner, effective under pressure, and thrives in fast-paced environments.
- Teamwork & Leadership: Motivated team player with strong leadership qualities; dependable, punctual, and detail-oriented.
Overview
11
11
years of professional experience
Work History
Dispatcher/Manager
JB Haulers, Inc.
01.2018 - Current
- Negotiating load rates with brokerage companies, and optimizing profit margins
- Scheduling, coordinating, and dispatching trucks for timely deliveries
- Monitored driver logs for compliance with safety regulations, identifying and correcting errors
- Managing invoicing and tracking payments, ensuring accurate and timely transactions
- Processing payments to drivers, and maintaining meticulous financial records
- Handling all legal documentation, including State and Federal permits (IFTA, CA #, MC #, Tax, Fuel Tax), ensuring compliance
- Enforced compliance with DOT safety guidelines.
Community Service Specialist in WED
Santa Monica College
04.2019 - 03.2020
- Assisted in managing various Career Technical Education (CTE) grants
- Handled purchasing invoices, ensuring timely and accurate processing
- Evaluated internal controls, ensured financial statements were accurate, and monitored compliance with grant guidelines
Customer Relationship Management Specialist
Rush49
11.2013 - 03.2017
- Responded to customer inquiries, providing detailed information on deals and services
- Managed high volumes of outbound and inbound calls regarding events and activities
- Engaged with customers through online chat platforms, enhancing user experience
- Handled refund and support requests using Zendesk, resolving issues efficiently
- Upsold services by introducing customers to new deals, driving additional revenue
- Managed and resolved customer conflicts, delivering high-quality service and building long-term loyalty.
Education
Bachelor of Science in Information Systems -
California State University, Northridge
12.2016
Skills
- Transportation knowledge
- Analytical Skills
- Employee Training
- Incident Reporting
- Dispatch Recordkeeping
- Route Planning and Adjustment
Timeline
Community Service Specialist in WED
Santa Monica College
04.2019 - 03.2020
Dispatcher/Manager
JB Haulers, Inc.
01.2018 - Current
Customer Relationship Management Specialist
Rush49
11.2013 - 03.2017
Bachelor of Science in Information Systems -
California State University, Northridge