Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nia Tardy

Atlanta,GA

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

TitleMax Finance
Atlanta, GA
02.2021 - Current
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.

Account Manager

Rent-A-Center
Union City, GA
02.2019 - 02.2021
  • Posed as models for advertising, artistic creation and display of goods.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Listened to customer needs to identify and recommend best products and services.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Delegated work to staff, setting priorities and goals.
  • Managed household errands and other essential duties.

Sales Associate

Aaron's
Douglasville, GA
08.2018 - 02.2019
  • Identified customer needs and provided appropriate solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.
  • Followed up with customers to ensure their satisfaction.
  • Educated customers on special pricing opportunities and company offerings.

Education

Associate of Science - Business

West Georgia Technical College
La Grange, GA
08-2021

Skills

  • Employee training
  • Financial analysis
  • Customer relationship management
  • Regulatory compliance
  • Performance metrics
  • Budget management
  • Credit analysis

Certification

  • Certified Store/General Manager Trainer

Accomplishments

  • Culture Champion for district 2022-current
  • Promoted to higher volume store 2024
  • Awarded highest and fastest growing store 2023
  • Highest goal achieved for December 2024

Timeline

General Manager

TitleMax Finance
02.2021 - Current

Account Manager

Rent-A-Center
02.2019 - 02.2021

Sales Associate

Aaron's
08.2018 - 02.2019

Associate of Science - Business

West Georgia Technical College

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Nia Tardy