Niña Jesusa Sklar
Bluffton,SC
Summary
Detail-oriented Bachelor of Science in Travel Management with practical experience in the tourism, hospitality, and events sectors. Skilled in organizing event logistics, managing administrative tasks, and engaging potential clients. Strong communicator and team player, equipped to excel in dynamic environments and contribute to organizational success.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Front Desk Agent
Elite Resort Group
Hilton Head Island, South Carolina
08.2025 - Current
- Greeted guests with a warm and welcoming demeanor upon arrival.
- Assisted guests with check-in and check-out procedures promptly.
- Addressed guest inquiries and resolved issues throughout their stay.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Handled phone calls and directed inquiries to appropriate departments.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
Server
Relish Cuisine
Hilton Head Island, SC
08.2021 - 09.2025
- Provided excellent customer service in a fast-paced dining environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted with menu selections and answered customer inquiries effectively.
- Trained new servers on restaurant procedures and customer service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed inventory of supplies, communicating needs to management regularly.
Intern
Palmetto Dunes
Hilton Head Island, SC
07.2020 - 05.2022
- Assisted in daily operations for resort guest services and front desk tasks.
- Coordinated guest activities and events to enhance visitor experience and engagement.
- Managed reservations and check-ins using property management systems effectively.
- Greeted guests warmly and escorted them to their tables.
- Handled customer complaints professionally and resolved issues promptly.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed reservations and ensured seating arrangements met guest preferences.
Intern
SMX Convention Center
Manila, Philippines
02.2019 - 05.2019
- Completed 600 hours of supervised traijing in administrative support, event coordination, client communication, and office operations
- Organized client information, event details, requirements, and departmental records to support an efficient workflow
- Assisted with preparing, organizing, and maintaining paperwork and event related documents
- Assisted in communicating event information and requirements to prospective clients
- Helped identify and contact potential clients and organizations that could participate in or attend events
- Responded to inquiries and coordinated event related details with clients and internal departments
Education
Bachelor of Science - Tourism And Travel Management
University of Santo Tomas
Manila, Philippines 08.2015 - 06.2019
Skills
- Front desk operations
- Reservation management
- Guest relations
- Customer service
- Event coordination
- Administrative support
- Problem solving
- Fluent in English and Filipino
- Communication skills
Timeline
Front Desk Agent
Elite Resort Group
08.2025 - Current
Server
Relish Cuisine
08.2021 - 09.2025
Intern
Palmetto Dunes
07.2020 - 05.2022
Intern
SMX Convention Center
02.2019 - 05.2019
Bachelor of Science - Tourism And Travel Management
University of Santo Tomas
08.2015 - 06.2019