Nialah Oglesby

Welcomed families and visitors while creating a friendly, professional environment. Answered phone calls, scheduled appointments, managed daily check-in and check-out procedures, maintained accurate records, and assisted with administrative tasks. Communicated effectively with parents and staff, handled multiple responsibilities in a fast-paced setting, and ensured the front office remained organized and efficient.

Provided exceptional customer service by assisting guests with takeout orders in a fast-paced environment. Processed orders and payments accurately, coordinated with kitchen staff to ensure timely and accurate order fulfillment, resolved guest concerns professionally, and maintained a clean, organized workspace while delivering a positive guest experience. Demonstrated strong communication, multitasking, teamwork, and attention to detail during high-volume shifts.

Provided exceptional customer service by welcoming guests, managing reservations, and coordinating seating to ensure a smooth dining experience. Assisted in training and supporting new team members, communicated effectively with managers and staff, and resolved guest concerns professionally. Processed retail sales in the gift shop, assisted customers with product selections, operated the point-of-sale system, maintained merchandise displays, and helped create a welcoming shopping experience while contributing to daily sales goals.