Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nialyssa Toledo

Chula Vista,CA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Five Below, Village Walk in Eastlake
07.2022 - 05.2023
  • Specialized in customer service and experience
  • Assisted in inventory/merchandising opening shifts (6am)
  • Supervised closing shifts with associates (-10pm)
  • September 2022 Employee of the month

Barista

Starbucks, Olympic Parkway & Eastlake
05.2023 - 05.2025
  • Specialized in customer service and experience
  • Make and serve drinks to customers

Recreation Experience Expert

Gaylord Pacific Resort and Recreation Center, Chula Vista
07.2025 - Current
  • Pool operations and lifeguard supervision
  • Specializing in customer service and experience
  • Facilitating guest inquiries at the resort’s water park and pool
  • Assistance with resort events and activities

Education

Bachelor of Science - Social Work

San Diego State University
San Diego, CA
05.2026

Skills

  • Leadership
  • Interpersonal communication
  • Critical & analytical thinking
  • Problem solving and Strength-based interventions
  • Active listening
  • Cultural humility
  • Case documentation, Charting
  • Crisis de-escalation

Certification

CPR/First Aid (Renewed November 2025)

Timeline

Recreation Experience Expert

Gaylord Pacific Resort and Recreation Center, Chula Vista
07.2025 - Current

Barista

Starbucks, Olympic Parkway & Eastlake
05.2023 - 05.2025

Shift Lead

Five Below, Village Walk in Eastlake
07.2022 - 05.2023

Bachelor of Science - Social Work

San Diego State University
Nialyssa Toledo