Niani Neely
Hillside,IL
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Benefits Advisor
One Digital
Chicago, USA
06.2024 - Current
- Meet quota of 4 or more sales per day
- Talk to people over the age of 65 about medicare advantage plans
- Help individuals with medicare increase their benefits
- Possess high stress tolerance and critical thinking skills
- Answer questions for clients needing customer service assistance
Assistant General Manager
McDonald’s
Mattoon, USA
08.2021 - 06.2024
- Attend monthly meetings about sales, marketing, and customer feedback.
- Generate weekly schedules for 60+ employees using Microsoft Word and Excel.
- Track inventory weekly, enter the recorded data into the system, and using that data to figure out what to order for future deliveries.
- Conduct meetings with 10+ floor managers and crew trainers monthly.
- Receive calls, handle 1-800 complaints by phone and/or email, and help customers with any issues that may occur.
- Attend monthly classes to help develop customer service skills.
- Oversaw quality, service, and cleanliness and provided assistance with labor management costs.
- Submit payroll.
- Hire and terminate employees, conduct orientation, and obtain documentation necessary to work.
Manager
Altitude Chicago Trampoline Park
Chicago, USA
09.2019 - 08.2021
- To maintain a functioning environment for associates to work properly in - Design strategies for business growth.
- Assisting in any area of the park when necessary
- Managing finances on a day-to-day basis
- Assuring customers are comfortable when in the establishment.
- Assisting customers when issues occur, making sure each customer leaves satisfied.
- Answered calls, emails, and responded to party inquiries.
- Perform interviews and conduct orientation
Education
Bachelor of Science - Organizational Development
Eastern Illinois University (EIU)
Charleston12-2024
Skills
- Multitasking
- Problem solving
- Dependability
- Flexibility
- Customer service
- Management
- Leadership
Certification
- ServSafe Certification
- Substitute Teacher License
Timeline
Senior Benefits Advisor
One Digital
06.2024 - Current
Assistant General Manager
McDonald’s
08.2021 - 06.2024
Manager
Altitude Chicago Trampoline Park
09.2019 - 08.2021
Bachelor of Science - Organizational Development
Eastern Illinois University (EIU)