Niasha Crawley
Los Angeles,CA
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence, and managing deliveries. Skilled in oral and written communication, team leadership, and relationship-building. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs.
Overview
9
9
years of professional experience
Work History
Administrative Clerk
City of Los Angeles Department of Personnel
Los Angeles, CA
05.2023 - Current
- Answered the phone to take messages or redirect calls to colleagues.
- Typed, formatted, and edited correspondence and other documents.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Provided administrative support to the executive team.
- Performed data entry duties to update client information in databases.
- Delivered exceptional customer service through direct communication with clients and team members.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Assisted with the implementation of new office procedures and administrative policies.
- Provided support to visitors by answering questions and directing them accordingly.
Central Sterile Technician II
Los Angeles County Harbor UCLA Medical Center
Los Angeles, CA
02.2018 - Current
- Completed documentation accurately, per hospital policy and procedure guidelines.
- Recorded results of biological and diagnostic tests.
- Readied instruments for sterilization procedures, as well as completed decontamination protocols.
- Prepared trays, instrument packs, and surgical sets.
- Gathered and prepared instruments and surgical supplies.
- Ran diagnostic tests and biologic quality assurance tests on endoscopic machines.
- Sterilized and distributed endoscopic instrumentation and equipment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Service Representative
Optum, UnitedHealth Group
Cypress, CA
10.2016 - 02.2018
- Mentored junior team members and managed employee relationships.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Diploma in Surgical Technician - Surgical Technician
Glendale Career College
Glendale, CA06-2007
Skills
- Scheduling appointments
- Administrative management
- Problem-solving
- Teamwork and collaboration
- Administrative procedures
- Administrative support
- Office administration
- Maintaining confidentiality
- Documentation and recordkeeping
- Client communication
- Google Suite proficiency
- Workload management
- Verbal and written communication
- Multitasking and organization
- Organizational skills
- Multitasking
Timeline
Administrative Clerk
City of Los Angeles Department of Personnel
05.2023 - Current
Central Sterile Technician II
Los Angeles County Harbor UCLA Medical Center
02.2018 - Current
Customer Service Representative
Optum, UnitedHealth Group
10.2016 - 02.2018
Diploma in Surgical Technician - Surgical Technician
Glendale Career College