Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLAS HIGGEN

Customer Service Professional
Sumner

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking employee enthusiastic about learning Tech field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sumner Postal
01.2024 - 08.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Express Service Advisor

Sunset Chevrolet
08.2021 - 11.2022
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Call Center Agent

Sunset Kia
06.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Was promoted after two months after demonstrating how quickly and efficiently I could complete work.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Senior Technician

Valvoline Instant Oil
10.2019 - 09.2020
  • Applied critical thinking and research to address complex issues.
  • Maintained quality assurance and customer satisfaction objectives.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.

Education

High School -

Sumner High School
Sumner, WA

Skills

Customer service

Problem-solving

Product knowledge

Active listening

Adaptability and flexibility

Data entry

Timeline

Customer Service Representative

Sumner Postal
01.2024 - 08.2025

Express Service Advisor

Sunset Chevrolet
08.2021 - 11.2022

Call Center Agent

Sunset Kia
06.2021 - 08.2021

Senior Technician

Valvoline Instant Oil
10.2019 - 09.2020

High School -

Sumner High School
NICHOLAS HIGGENCustomer Service Professional