Nicauri Peralta
Summary
To obtain a position where I can utilize skills and grow within the company. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Member Services Representative
Freedom Credit Union
2023.05 - Current
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Educated clients on new products or services to increase customer engagement with brand.
- Increased home loan sales by developing and implementing strategic marketing plans.
- Improved customer satisfaction by streamlining the auto loan application process and providing clear communication.
- Improved customer satisfaction by promptly addressing and resolving credit card disputes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Representative Specialist
Community Bank
2021.08 - 2023.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times. Also more than 15 calls per days
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered more than 200 emails per day to help customer and internal people.
Customer Service Representative
R&S Northeast LLC- PHARMACEUTICAL
2021.08 - 2022.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered more than 50 emails per day to help customer via emails and answering all the questions and concern.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved a lot of issues over the phone with a lot of customers daily
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered customer phone calls to address questions and provide assistance with prescriptions
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Packing, Shipping, and Receiving Assembler
R&S PHARMACEUTICAL NORTHEAST
2019.03 - 2021.07
- Picked orders, scanned products, and packed boxes.
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
- Double-checked cargo inventories and documentation for accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Updated computer tracking system with latest product movements
- Processed and restocked returns
Education
Some College (No Degree) - Social Working
Eastern University
Wayne, PA07.2024
High School Diploma -
Nueva Esperanza
Philadelphia, PA2016
Skills
- Self-motivated
- Extremely organized
- Money handling
- Basic math skills
- Cash register operation
- Speak Spanish/BILINGUAL
- PowerPoint
- Excel
- Word
- Responding to Difficult Customers
- Answering more than 200 calls per day
- Answering Emails daily
- Call center
- Financial Transactions
- Credit Union Knowledge
- Banking knowledge
- Dispute Resolution
Timeline
Member Services Representative
Freedom Credit Union
2023.05 - Current
Customer Service Representative Specialist
Community Bank
2021.08 - 2023.02
Customer Service Representative
R&S Northeast LLC- PHARMACEUTICAL
2021.08 - 2022.10
Packing, Shipping, and Receiving Assembler
R&S PHARMACEUTICAL NORTHEAST
2019.03 - 2021.07
Some College (No Degree) - Social Working
Eastern University
High School Diploma -
Nueva Esperanza