Nicci Wilson
Boise,ID
Summary
Motivated Credit Union Manager passionate about providing excellent member service and exceeding expectations. Professional well-versed in service, team building and credit approvals. Inspires staff loyalty through strong leadership and communication skills. Demonstrated success in coordinating a team, hiring successful employees and adapting to changing branch operational needs. Friendly and dedicated professional with leadership and program management skills.
Overview
18
18
years of professional experience
Work History
Branch Manager
Idaho Central Credit Union
09.2021 - Current
- Maintained friendly and professional member interactions with a focus on building rapport.
- Assessed employee performance and developed development plans.
- Examined member loan applications for loan approvals and denials.
- Engaged employees in new business processes with positive motivation.
- Interviewed potential new employees and coordination of placements in branches.
- Responsible for daily branch operations and member feedback.
Assistant Manager
Idaho Central Credit Union
08.2011 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered financial products to members , assessing needs, and maintaining current knowledge of member preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with branch demands.
Roving FSO
Idaho Central Credit Union
08.2012 - 09.2015
- Traveled to different branches when short staffed to help and mentor new employees.
- Maintained in-depth knowledge of credit union products and services to provide appropriate recommendations to members.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers and FSOs on policies and procedures.
Financial Service Officer
Idaho Central Credit Union
07.2006 - 08.2011
- Developed strong relationships with members through high levels of member service.
- Originated, reviewed, processed, closed, and administered loans for members.
- Maintained strict confidentiality of Credit Union records and member information.
- Opened memberships, savings accounts, IRAs and other credit union financial products based on member needs.
Education
Communication - Minor in Business Administration
University of San Diego
San Diego, CA05.2001
Skills
- Attention to Detail
- Excellent time management skills
- Employee Development
- Member Relationship Rapport Building
- Community Relations
- Interviews and placements for branch staffing
- Staff Management
- Training and Development
- Balancing ATM Machines
- Audit Procedures
- Mortgages and Loans
Timeline
Branch Manager
Idaho Central Credit Union
09.2021 - Current
Roving FSO
Idaho Central Credit Union
08.2012 - 09.2015
Assistant Manager
Idaho Central Credit Union
08.2011 - 09.2021
Financial Service Officer
Idaho Central Credit Union
07.2006 - 08.2011
Communication - Minor in Business Administration
University of San Diego
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