Niccolette Tosta
Delta Orthopedics
Macon,GA
1
Language
12
years of professional experience
Highly organized administrative professional with 10+ years of experience in management, customer service, and team leadership in healthcare and retail. Proven track record in streamlining operations, maintaining compliance, and improving service quality. Skilled in medical billing, patient records, scheduling, and staff training, with a strong focus on efficiency and organizational support.
Work History
Patient Care Coordinator
11 Months- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Facilitated communication between patients, physicians, and insurance providers to ensure seamless care transitions.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Office Manager
2 Years 9 Months- Developed and maintained policies and procedures for regulatory compliance and efficient daily operations, including front desk management, pre-testing activities, and staff training that enhanced workflow and service quality.
- Managed patient records and documentation, monitored inventory, and prepared financial reports to track revenue and collections, contributing to improved performance and profitability.
Administrative Assistant
2 Years 11 Months- Provided front desk and administrative support by greeting visitors, handling calls, scheduling meetings, managing executive calendars, and organizing daily office operations including inventory and vendor coordination.
- Composed professional correspondence and maintained confidential documents, implemented filing systems, and supported event planning logistics to assist management and team functions.
Shift Manager
9 Years 1 Month- Led and motivated a team of 10+ employees to maintain high customer service standards and ensure smooth daily operations, including conflict resolution and task delegation.
Education
Highschool Diploma
Skills
Team leadership
Patient record management
Critical thinking
Organizational skills
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator
Delta Orthopedics
10.2025 - CurrentRead More
Office Manager
Arbor Place Eye Care
01.2023 - 10.2025Read More
Administrative Assistant
First Service Residential
01.2021 - 12.2023Read More
Shift Manager
Starbucks
10.2014 - 11.2023Read More
Miami Sunset Senior Highschool
Highschool Diploma
Read More