NICHELLE GOREE
Ruston,La
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
ACA Sales Agent
Prince Health Group LLc
12.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Health Coverages including ancillary products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Instructor
XP Synergy
03.2023 - 12.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Adapted teaching materials and methods during remote learning phases, ensuring continuity of education.
- Engaged parents and guardians in educational process through regular communication and meetings.
- Collaborated with interdisciplinary teams to create more cohesive and integrated curriculum.
Precision Medicare Manager
Health IQ
04.2022 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- The ability to multitask while completing enrollment applications utilizing slack training ,Windows,Sunfire,Marx ,& Microsoft 10 .
Insurance Sales Producer
Teleperformance USA
08.2011 - 01.2022
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Juvenile Justice Specialist
Swanson Center For Youth
08.2019 - 03.2020
- Enhanced facility safety by conducting thorough security checks and addressing potential risks promptly.
- Assisted families in navigating the juvenile justice system, offering guidance on legal processes and available resources.
- Maintained detailed records of case progress, ensuring accurate information was available for court hearings and other proceedings.
- Provided crisis intervention services as needed, effectively deescalating situations and maintaining safety within the facility.
- Communicated effectively with probation officers, court representatives, and other stakeholders involved in each youth''s case, ensuring all parties were informed of progress made during treatment.
Mental Health Specialists
United Louisiana Methodist Children’s Home
09.2016 - 11.2018
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Monitored patients and assessed suicide risks.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Documented client progress in confidential files.
- Facilitated group therapy sessions for improved social skills development and emotional regulation in patients.
- Developed rapport with diverse patient populations, fostering trust and open communication during therapy sessions.
- Improved patient outcomes by developing and implementing individualized mental health treatment plans.
- Increased patient satisfaction by maintaining a therapeutic environment tailored to individual needs and preferences.
- Assisted psychiatrists in medication management processes by closely monitoring patient response to prescribed medications.
- Performed client assessments and developed treatment plans.
Customer Service Manager
Walmart
10.2013 - 11.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
Home Assistant Supervisor
Community Bridges
05.2005 - 11.2013
- Contributed to a positive home environment by modeling respect, patience, and understanding at all times.
- Provided emotional support during difficult times, offering empathetic listening skills and a calming presence when needed most.
- Aided clients'' overall well-being by preparing nutritious meals tailored to their individual dietary needs.
- Completed shopping errands for groceries, household supplies, and personal items based on client preferences and requirements.
- Supported clients in maintaining independence through personalized care plans and assistance with activities of daily living.
- Coordinated services with other care providers such as nurses, physical therapists, or occupational therapists to ensure comprehensive support for clients'' wellbeing.
- Assisted clients with mobility issues, utilizing proper transfer techniques to prevent injuries and maintain safety.
- Assisted in developing life skills training programs tailored specifically for each client''s unique goals.
- Maintained detailed records of client progress, communicating any changes or concerns to family members or healthcare providers promptly.
Education
Bachelors - Criminal Justice
Grambling State University
Grambling, LA12.2022
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Sales Presentations
- Weekly Top Sales Agent
- Team Leader
Timeline
ACA Sales Agent
Prince Health Group LLc
12.2023 - 06.2024
Instructor
XP Synergy
03.2023 - 12.2023
Precision Medicare Manager
Health IQ
04.2022 - 12.2022
Juvenile Justice Specialist
Swanson Center For Youth
08.2019 - 03.2020
Mental Health Specialists
United Louisiana Methodist Children’s Home
09.2016 - 11.2018
Customer Service Manager
Walmart
10.2013 - 11.2016
Insurance Sales Producer
Teleperformance USA
08.2011 - 01.2022
Home Assistant Supervisor
Community Bridges
05.2005 - 11.2013
Bachelors - Criminal Justice
Grambling State University