NICHOL SUNDERLAND
Longwood
Summary
Dynamic professional with a proven track record in enhancing operational efficiency within healthcare environments. Recognized for strong collection skills and a commitment to exceptional customer service, fostering teamwork while upholding integrity. Expertise in patient confidentiality and adept problem-solving has led to significant achievements, effectively balancing technical acumen with strong interpersonal abilities. Eager to transition into a new role where these skills can further drive operational excellence and elevate our patient interactions.
Overview
3
3
years of professional experience
Work History
Patient Access
Advent Health
Lake Mary, FL
05.2023 - Current
- Implemented procedures to maintain HIPAA compliance, securing sensitive patient information at every stage of the registration process.
- Achieved recognition as a leading collector, ensuring patient accountability at time of service.
- Encouraged cooperative efforts among patient access team members to strengthen team dynamics and improve workplace morale.
- Evaluated existing processes within patient access department to implement improvements that enhance overall operational efficiency.
- Utilized advanced communication and organizational abilities to foster effective collaboration and maintain high standards of accuracy.
- Improved patient satisfaction by streamlining greeting and check-in procedures. Enhanced overall patient flow through efficient check-in management.
- Conducted thorough assessments to collect and verify patient information for optimal treatment planning.
- Managed payment collection procedures, including co-pays, to maintain financial integrity and customer satisfaction.
- Managed insurance billing processes to ensure timely and accurate transactions.
- Practicing ICARE for each and every patient.....Integrity, Customer-First, Accountability, Respect and Excellence.
Education
Associate of Science - Surgical Technology
City College
Altamonte Springs, FLAssociate of Science - Allied Health
City College
Casselberry, FL10-2011
Skills
- Upholding privacy standards for patients
- Proficient in account collections
- Patient check-in
- Policy adherence
- Financial transaction processing
- Service excellence
- Registration and admissions
- Effective problem resolution
- Electronic record maintenance
- Friendly, emathetic and outgoing
- Understands and used Medical terminology
- Multitasking and organization
- Quality assurance
- Team collaboration
- EMR
Timeline
Patient Access
Advent Health
05.2023 - Current
Associate of Science - Surgical Technology
City College
Associate of Science - Allied Health
City College