Nicholas Abele
Rochester,USA
Summary
Seeking a progressive organization that values continuous challenge and growth opportunities based on performance and productivity. Strong background in customer service and data entry, with the ability to effectively interact with all levels of management and staff. Thrives on learning different aspects of a company and consistently exceeds goals with minimal supervision. Highly motivated and eager to learn, quickly adapting to new roles and responsibilities. Organized team player and innovative problem solver, bringing loyalty, integrity, and a strong work ethic to any employer. Enjoys working in the corporate environment. Proven leader and problem-solver, dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Possesses independent decision-making skills and sound judgment, positively impacting company success. Resourceful manager with a history of successfully coordinating and monitoring operations across various departments. Committed to maintaining the quality of services and products, approaching work with a hardworking mentality.
Overview
17
17
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
07.2023 - Current
- Greeting clients and checking in their pets for appointments. Providing excellent customer service, scheduling, answering phone calls and assisting with pets when needed. Providing information such as records, certificates and invoices. Maintaining a clean work place environment for clients and patients. Closing cash drawer, running end of day finance reports, checking and cashing patients out. Following up and confirming appointments. Meeting with and greeting suppliers and representatives for medical supplies and medications.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Cleaner Supervisor
Glo Factor Cleaning Service
10.2023 - 06.2024
- Responsible for cleaning the bathrooms, main lobby, locker rooms, desks, floors, windows, kitchens and offices. Maintaining cleaning schedule as the business needs dictate. Maintain and restock cleaning gear. Travel between Buffalo, Rochester and York.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
Contract Administrator
Toshiba Business Solutions
09.2019 - 07.2023
- Create contracts for new and existing customers based on provided packets from sales team. Remove previous contracts and bill out any final charges directly to customer. Notate accounts with all actions taken, communicate those with leasing partners to ensure records are matching. Submit meters, audit co-workers packets and answer any questions they may encounter during set up and removal process. Document any actions via Excel, Oracle, Quick-Books, Teams and Outlook. Complete billing projects and correct billing errors to ensure complete customer satisfaction.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Stored and filed contract documents in orderly, organized systems.
- Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
- Developed training materials to unify contract management processes and procedures.
- Spearheaded training sessions for new hires, increasing their understanding of company contracting procedures and guidelines.
Brick Crew Foreman
J Crew Landscaping
02.2017 - 09.2019
- Identify the various phases of each job, assign duties to each member of the crew to ensure the job is completed in a timely manner as well as on budget. Report progress and issues to the owner as needed. Ensure safety equipment is used at all times by crew members. Place block, brick and stone with proper measurements to ensure patios, stoops and walkways are all up to code.
Material Handler
Harris Inc
01.2018 - 11.2018
- Receiving lead of main dock, inducting material into system and placing in warehouse. Breaking down machine feeders, setting up machine feeders.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Customer Relations Team Pro
Verizon Wireless, Rochester NY
Rochester, NY
03.2014 - 02.2017
- Experienced member of call center Leadership supporting customer service representatives. Actively improving client relations by taking escalation calls, resolving issues on accounts that could not be solved otherwise. Saving customers from disconnecting service through loyalty options and making sure the customer has the best set up for their needs. Utilizing all tools available for troubleshooting, pricing, promotions, and any other new releases from Verizon.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Emergency Dispatch Customer Care Representative
ADT Security, Rochester NY
Rochester, NY
04.2011 - 07.2013
- Monitors MAS system for alarm signals and places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Troubleshoot customer technical alarm issues effectively and completely over the phone and assists with customer questions and issues. Determine the approximate cost of the service call and secure the proper authorization from customer prior to scheduling service appointments. Effectively utilize both customer service skills as well as technical abilities to satisfy our customer’s equipment needs. To provide quality service and ensure customer satisfaction. Maintain individual performance relative to inbound phone answer rates and customer satisfaction.
Catering Manager, Shift Manager
Moe’s Southwest Grill, Rochester, NY
Rochester, NY
03.2008 - 02.2011
- Maintained safe and sanitary surroundings by ensuring all food was properly prepared and dispensed. Worked face to face with consumers and providing them with a stellar experience, as well as providing resolutions that benefited both the customer and the company. Responsibilities as Catering Manager included inventory control, product orders, catering arrangements, order deliveries, and quality control. As a Shift Manager I ensured that the restaurant was properly staffed for all shifts. Responsible for balancing budgets which included cash handling. Trained and worked with new employees, providing them all the skills they needed to perform at a leading level.
Education
Associates Degree - Business
Monroe Community College
Regents Diploma - undefined
Sperry High school
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Proficient in Office, Excel, Quickbooks, Oracle
- Inventory and stocking
- Desktop technical support
- Hardware installation
- Software configuration
- Network troubleshooting
SKILLS & ACHIEVEMENTS
- 07/2005 – 02/2006- U.S. Marine Corps
- 0341 Infantry Mortarman
- Graduated Boot camp as Private First Class
- Qualified on Rifle Range, Swim qualification, Marine Corps history
- Completed First aid training
- Various custodial duties
- Provided general support to fellow troops
Timeline
Cleaner Supervisor
Glo Factor Cleaning Service
10.2023 - 06.2024
Client Service Coordinator
Banfield Pet Hospital
07.2023 - Current
Contract Administrator
Toshiba Business Solutions
09.2019 - 07.2023
Material Handler
Harris Inc
01.2018 - 11.2018
Brick Crew Foreman
J Crew Landscaping
02.2017 - 09.2019
Customer Relations Team Pro
Verizon Wireless, Rochester NY
03.2014 - 02.2017
Emergency Dispatch Customer Care Representative
ADT Security, Rochester NY
04.2011 - 07.2013
Catering Manager, Shift Manager
Moe’s Southwest Grill, Rochester, NY
03.2008 - 02.2011
Associates Degree - Business
Monroe Community College
Regents Diploma - undefined
Sperry High school