Nicholas Ablong
Orlando,FL
Summary
Proficient in network security and risk assessment, complemented by hands-on experience in customer service. Recognized for effective collaboration and problem resolution, ensuring seamless operations and high customer satisfaction. Eager to apply expertise in a dynamic team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gig Brand Ambassador (GBA)
Omni Interactions
Orlando, Florida
04.2025 - 05.2025
- Assisted customers with product information and inquiries to enhance their experience.
- Assisted customers with inquiries and issues via phone and email.
- Processed orders and returns efficiently using customer management software.
- Resolved complaints by identifying root causes and providing solutions promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
General Laborer
People Ready
Orlando, FL
12.2018 - 07.2023
- Collaborated with coworkers to complete projects within set timelines.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Maintained cleanliness of job site to ensure safety standards.
- Assisted team members with various manual labor tasks as needed.
- Followed safety protocols to minimize workplace hazards consistently.
- Organized and sorted materials for easy access during projects.
- Loaded and unloaded trucks with supplies and equipment promptly.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Operated hand tools and power tools to complete construction projects.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Education
CompTIA Security+ Certification - Cyber Security
University of Central Florida
Orlando, FL07-2025
Cyber Defense Professional Certificate - Cyber Security
University of Central Florida
Orlando, FL08-2024
High School Diploma -
Timber Creek High School
Orlando, FL06-2016
Some College (No Degree) - General Studies
Valencia College
Orlando, FLSome College (No Degree) - Radiologic Technology
Keiser University
Orlando, FLSkills
- Network security
- Threat detection
- Threat management
- Risk assessment
- Risk mitigation
- Intrusion detection
- Mobile Device Security
- Security awareness
- Security policies
- Information Security Management
- Disaster Recovery Planning
- Firewall Configuration
- Data security
- Cryptography
- Cyber Forensics
- Access Control
Certification
- CompTIA Security+ Certification
- Cyber Defense Professional Certificate
Timeline
Gig Brand Ambassador (GBA)
Omni Interactions
04.2025 - 05.2025
General Laborer
People Ready
12.2018 - 07.2023
CompTIA Security+ Certification - Cyber Security
University of Central Florida
Cyber Defense Professional Certificate - Cyber Security
University of Central Florida
High School Diploma -
Timber Creek High School
Some College (No Degree) - General Studies
Valencia College
Some College (No Degree) - Radiologic Technology
Keiser University
Similar Profiles
Cameron McCloudCameron McCloud
Independent Contractor at Omni InteractionsIndependent Contractor at Omni Interactions
Chelsea CogarChelsea Cogar
Customer Service Representative at Omni InteractionsCustomer Service Representative at Omni Interactions
Kelly ChooniedassKelly Chooniedass
Medical Customer Service Representative at Omni InteractionsMedical Customer Service Representative at Omni Interactions
Anthony Whitmore Jr.Anthony Whitmore Jr.
Deputy Sheriff at Orange County Sheriff's OfficeDeputy Sheriff at Orange County Sheriff's Office
Danny GuadamuzDanny Guadamuz
Freelance Technician at PersonalFreelance Technician at Personal