Nicholas Aragon
Alhambra,CA
Summary
Dynamic Customer Service Representative with proven expertise at Fogo De Chao, excelling in conflict resolution and customer relations. Demonstrated ability to enhance customer loyalty through empathetic complaint handling and effective problem resolution. Strong product knowledge and active listening skills drive exceptional service and satisfaction, ensuring positive outcomes for both clients and the company.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Fogo De Chao
Pasadena, CA
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Barber/ Cosmetology
International Academy of Cosmetology
200 W Main St High School Diploma - GED
St Francis High School
200 Foothill Blvd12.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
Accomplishments
Working Under pressure in a timely manner
Perms and Stying
- Exemplary Attendance Award in Year.
- Selected as “Employee of the Month” for attention to detail and outstanding customer service.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
International Academy Of Cosmetology
Certification
Customer Service
Languages
English
Professional Working
Interests
Barber
Fading Techniques
Blow Outs
Timeline
Customer Service Representative
Fogo De Chao
01.2024 - Current
Barber/ Cosmetology
International Academy of Cosmetology
High School Diploma - GED
St Francis High School