NICHOLAS BALLENGER
Summary
Customer-focused professional with experience across insurance sales, telecom, and technical systems. Known for driving performance through consultative selling and individualized coaching, helping both customers and peers improve outcomes. Experienced in developing new agents through tailored guidance, feedback, and skill-building focused on measurable performance improvement. Strong communicator committed to continuous development, and delivering consistent results in both in-person and remote environments.
Overview
10
10
years of professional experience
Work History
Coaching Partner - Chat
Allstate Insurance Co
Louisville, KY
03.2026 - Current
- Designed and delivered a training curriculum for new chat agents,
- Conducted huddles, one-on-one coaching, and performance reviews to enhance agent skillsets and ensure consistent performance.
- Coached new hires in adapting traditional sales skills to effective chat-based selling techniques, improving their sales approach.
- Delivered tailored coaching to agents based on performance metrics, targeting specific skill gaps and fostering targeted improvements.
Licensed Chat Agent
Allstate Insurance Co
Louisville, Kentucky
09.2025 - Current
- Consistently met and exceeded sales, productivity, and customer satisfaction metrics in a fast-paced chat environment.
- Created chat scripts for coverage recommendations that standardized messaging and supported improved customer decision-making and conversions.
- Analyzed and reviewed chat conversations to deliver actionable feedback that strengthened agent skills and overall team performance.
Licensed Insurance Agent
Allstate Insurance Co.
09.2024 - Current
- Conducted licensed inbound sales consultations, guiding prospective clients through personalized insurance options.
- Consistently met or exceeded monthly sales quotas, with top performance in bundling auto, home, and renters policies.
- Delivered strong product knowledge and value-focused presentations to help customers make informed decisions.
- Operated independently in a fully remote environment, maintaining high accuracy and professionalism.
Low Voltage Technician
LVIS Group
12.2022 - 09.2024
- Installed, terminated, and tested CAT5e and analog wiring for emergency broadcast and communication systems.
- Interpreted blueprints and floor plans to route cables for patch panels and network devices.
- Collaborated with onsite teams and clients to customize low-voltage systems to project requirements.
- Ensured compliance with industry codes and customer quality standards.
Sales & Marketing Manager
Infoteck
02.2016 - 11.2022
- Spearheaded outreach campaigns that boosted residential and commercial sales by over 20%.
- Trained and managed sales teams, leading to improved close rates and customer retention.
- Designed and implemented scalable sales strategies that targeted key local and regional markets.
- Supported field representatives in closing high-value deals through hands-on assistance and coaching.
Education
Google IT Support Professional Certificate -
Coursera
12-2023
Some College (No Degree) - Business Administration
Western Governors University
Salt Lake City, UT06-2026
Skills
- Insurance Sales
- Network Troubleshooting & Cable Installation
- Lead Generation & CRM Systems
- Technical Support & Client Relations
- Policy Bundling & Cross-Selling
Timeline
Coaching Partner - Chat
Allstate Insurance Co
03.2026 - Current
Licensed Chat Agent
Allstate Insurance Co
09.2025 - Current
Licensed Insurance Agent
Allstate Insurance Co.
09.2024 - Current
Low Voltage Technician
LVIS Group
12.2022 - 09.2024
Sales & Marketing Manager
Infoteck
02.2016 - 11.2022
Google IT Support Professional Certificate -
Coursera
Some College (No Degree) - Business Administration
Western Governors University