Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Beland

Manhattan,IL

Summary

Motivated and adaptable professional with a strong foundation in customer service and a background in economics and data analysis. Experienced in high-volume, fast-paced environments that require multitasking, quick thinking, and relationship-building. Proficient in tools such as Microsoft Excel and STATA, and eager to apply both interpersonal and analytical strengths in a sales or marketing role.

Overview

6
6
years of professional experience

Work History

Server

Waffles Kafe
08.2023 - Current
  • Delivered attentive, high-speed service in a busy breakfast cafe, managing 8–10 tables during peak hours.
  • Memorized complex menu items and special requests, ensuring order accuracy and customer satisfaction.
  • Maintained a calm and focused demeanor while handling multiple priorities in a high-pressure setting.
  • Fostered positive customer interactions to promote repeat visits and word-of-mouth referrals.

Server

Texas Roadhouse
02.2021 - 08.2023
  • Served an average of 100 guests per shift with consistent accuracy and efficiency.
  • Processed customer orders through POS system, handled payments, and ensured seamless table service.
  • Maintained product knowledge and provided recommendations to enhance customer experience.

Kitchen Staff Member

Hooters Inc.
03.2019 - 12.2020
  • Assisted in daily kitchen operations, adhering to food safety standards and portion control guidelines.
  • Supported a fast-paced kitchen team by preparing ingredients and managing prep stations.
  • Maintained clean and organized food prep areas to ensure efficient service delivery.

Education

Economics

Governors State University
University Park, IL
05.2025

Associate of Arts - Business

Joliet Junior College
Joliet, IL
05.2021

Skills

  • Customer Relationship Building
  • Time Management & Multitasking
  • Microsoft Excel (PivotTables, VLOOKUP, formulas)
  • STATA & Econometrics Fundamentals
  • Sales Techniques (Upselling, Cross-Selling)
  • POS Systems & Transaction Handling
  • Verbal Communication & Teamwork
  • Fast-Paced Service Environment Adaptability
  • Data Interpretation & Reporting

Timeline

Server

Waffles Kafe
08.2023 - Current

Server

Texas Roadhouse
02.2021 - 08.2023

Kitchen Staff Member

Hooters Inc.
03.2019 - 12.2020

Associate of Arts - Business

Joliet Junior College

Economics

Governors State University

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Nicholas Beland