Nicholas Bennett
Melfa
Summary
Dynamic Team Lead with a proven track record at Midwest Medical Transport, excelling in coaching and mentoring to enhance performance. Skilled in operations management and conflict resolution, I foster collaboration and ensure workplace safety, driving team success and customer satisfaction through effective communication and leadership.
Overview
21
21
years of professional experience
Work History
Team Lead
Midwest Medical Transport
Virginia Beach, VA
04.2022 - Current
- Instructed new employees on operational guidelines and safety measures.
- Facilitated a supportive environment by encouraging team collaboration and communication.
- Set a standard for the team by consistently upholding company principles.
- Coached team members in techniques necessary to complete job tasks.
EMT-B
Midwest Medical Transport
Virginia Beach, VA
03.2022 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
EMT-B
Eastern Shore Ambulance
Sanford, VA
05.2005 - 07.2006
- Instructed new employees on operational guidelines and safety measures.
- Facilitated a supportive environment by encouraging team collaboration and communication.
- Set a standard for the team by consistently upholding company principles.
- Coached team members in techniques necessary to complete job tasks.
EMT-B
Medical Transport LLC
Virginia Beach, VA
08.2006 - 03.2022
Education
General Studies
Eastern Shore Community College
Melfa, VACertificate - EMT Enhanced
Tidewater Community College,
Virginia Beach, VA08.2006
High School Diploma -
Nandua High School
Onley, VA06.2001
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Complaint resolution
- Operations management
- Employee evaluation
- Equipment maintenance
- Task delegation
- Work assignment delegation
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- People management
- Issue resolution
- Overseeing daily activities
- Documentation and reporting
- Evaluating employee work
- Team Check-ins
- Safety
- Team building
- Verbal and written communication
- Leadership
- Team assessment
- Multitasking Abilities
Timeline
Team Lead
Midwest Medical Transport
04.2022 - Current
EMT-B
Midwest Medical Transport
03.2022 - Current
EMT-B
Medical Transport LLC
08.2006 - 03.2022
EMT-B
Eastern Shore Ambulance
05.2005 - 07.2006
General Studies
Eastern Shore Community College
Certificate - EMT Enhanced
Tidewater Community College,
High School Diploma -
Nandua High School