Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Nicholas Bezerra

Powder Springs,Georgia

Summary

Experience in being a manager on duty with comprehensive experience in overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership, and creating efficient workflow protocols. Demonstrated success in improving operational efficiency and fostering a positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations. Flexible professional offering an extensive history of excellent customer service and precise prescription formulation. Versed in relevant regulations with a dedication to ethical practices.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Powder Springs, GA
11.2022 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Received payment from customers and processed credit card transactions when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted in training new employees on pharmacy procedures.

Manager on Duty

Lakepointsports
Emerson, GA
06.2021 - 04.2022
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Developed strategies to increase customer satisfaction ratings.
  • Conducted regular team meetings to discuss operational issues.
  • Provided guidance and support to team members when needed.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Investigated incidents reported by customers or staff members.
  • Interacted with customers regularly to ensure their needs were met.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Education

Bachelor of Science - Sports Management

Kennesaw State University
Kennesaw, GA
07-2026

Associate of Science - Sports Management

Georgia Highlands College
Rome, GA
07-2024

High School Diploma -

Harrison High School
Kennesaw, GA
05-2022

Skills

  • Insurance reconciliation
  • FDA compliance
  • Drug safety
  • Regulatory Compliance
  • Proper labeling
  • Drug Inventory Management
  • Supply Restocking
  • Problem-solving skills
  • New Hire Onboarding
  • Processing payments
  • Proper labeling procedures
  • Resolving customer issues
  • Staff Development
  • Troubleshooting malfunctioning equipment
  • Team Collaboration
  • Stocking shelves
  • Answering customer questions
  • Staff Management
  • Sales and Marketing
  • Employee engagement
  • Training and mentoring
  • Inventory Oversight
  • Staff Discipline

Certification

  • Pharmacy Technician License

Languages

English
Professional
Portuguese
Professional

References

References available upon request.

Timeline

Pharmacy Technician

CVS Pharmacy
11.2022 - Current

Manager on Duty

Lakepointsports
06.2021 - 04.2022

Bachelor of Science - Sports Management

Kennesaw State University

Associate of Science - Sports Management

Georgia Highlands College

High School Diploma -

Harrison High School

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Nicholas Bezerra