Nicholas Biagi
Cape Coral,FL
Summary
Dynamic, highly motivated, and dependable individual excelling in communication and problem-solving. Adept at strategic planning and business growth, I streamlined processes to enhance efficiency. Recognized for attention to detail and a commitment to customer service.
Overview
10
10
years of professional experience
Work History
Escrow Assistant
DR Horton
Fort Myers, Florida
03.2023 - Current
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Examine and analyze documents ensuring accuracy and compliance.
Assistant General Manager
AnswerNet
Willow Grove, PA
09.2022 - 03.2023
- Created schedules for agents and supervisors.
- Managed and formulated weekly and monthly payroll.
- Motivated, trained and disciplined employees to maximize performance.
- Investigating payroll variances and employee claims to resolve discrepancies in balance financial records.
- Built client relationships by responding to inquires, identifying and accessing client needs, resolving problems, and following up with potential and existing clients.
- Managed team schedule with eye for coverage needs and individual strengths.
- Lead and directed a team of 30 agents.
Real Estate Sales Associate
Premiere Plus Realty Co.
Ft Myers, FL
04.2019 - 03.2023
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Obtained agreements from property owners to place properties for sale with real estate firms
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
Site Supervisor
AnswerNet
Willow Grove, PA
02.2021 - 08.2022
- Supervised agents on the phones on Outbound and Inbound ensuring performance and compliance of agents to companies standards
- Coached agents on proper ways to mark lead accounts while also being readily available at all times for all agents who would have questions
- Hired and interviewed potential new agents
- Reports done daily to ensure agents were making and taking calls in a manner that upheld with company standards
- Working together with other site supervisors to ensure numbers expected by clients were met
- Evaluate and track progress of new agents to enforce retention of material learned from new agent training
- Helped develop educational material being provided to new and veteran agents to ensure compliance to standards
- Working closely with other on site supervisors making sure expected number of evaluations were done per agent per month
Agent
AnswerNet
Willow Grove, PA
09.2020 - 02.2021
- Making calls on Outbound campaigns scheduling customers for their end of lease inspections
- Providing exceptional customer service while staying compliant to a script
- Taking Inbound calls scheduling, canceling, and adjusting customers end of lease inspections
- Taking Inbound calls on a campaign through the Department of Health for the county of Bucks in Pennsylvania during the height of the COVID-19 Pandemic
- Sympathized and kept the residents of Bucks as well informed with information and developing information as possible during the pandemic
- Temporarily worked on a campaign through Objectwave which reached out to warm leads interested in their e-commerce platform
Dr Phone Fix Store Owner
Self-Employed
Hollywood, FL, FL
10.2015 - 12.2017
- Oversaw operational aspects of a Phone Repair business, including long-term planning, staff hiring and training, and procedure development and implementation
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll
- Coached and mentored team of 4 employees through effective recruitment, and training during my time as Store Owner
- Promoted business via Google PPC and social media to generate leads and maximize brand identity
- Stayed current with pricing trends on repairs to determine optimal pricing of goods and services and to capitalize on opportunities
Education
High School Diploma -
Chaminade Madonna College Preparatory
Hollywood, FL05.2008
Associate of Arts - Criminal Justice
Broward College
Pembroke Pines, FLSkills
- Business growth and retention
- Strategic planning
- Punctual
- Attention to detail
- Communication skills
- Customer Service
- Problem Solving
- Google Drive
- Microsoft Office
- Technically inclined
Timeline
Escrow Assistant
DR Horton
03.2023 - Current
Assistant General Manager
AnswerNet
09.2022 - 03.2023
Site Supervisor
AnswerNet
02.2021 - 08.2022
Agent
AnswerNet
09.2020 - 02.2021
Real Estate Sales Associate
Premiere Plus Realty Co.
04.2019 - 03.2023
Dr Phone Fix Store Owner
Self-Employed
10.2015 - 12.2017
High School Diploma -
Chaminade Madonna College Preparatory
Associate of Arts - Criminal Justice
Broward College