Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLAS BLUTCHER

Leeds

Summary

Dynamic and results-driven professional with extensive experience in customer engagement, sales enablement, and operational support. Proven ability to build strong client relationships, drive customer success, and deliver tailored solutions that align with organizational goals. Adept at cross-functional collaboration, problem-solving, and guiding customers through product adoption to ensure long-term satisfaction and retention.

Overview

12
12
years of professional experience

Work History

Warehouse Manager

West Shore Homes
07.2023 - Current
  • Directed warehouse logistics to ensure timely and accurate order fulfillment, enhancing customer satisfaction.
  • Implemented supply chain improvements to support operational efficiency and reduce delivery times.
  • Trained and supervised staff to maintain high standards of accuracy, efficiency, and safety.
  • Collaborated with leadership to resolve escalated customer concerns and improve overall service delivery.

Product Specialist

Apple, Inc.
02.2021 - 07.2023
  • Delivered exceptional customer experiences by identifying client needs and providing tailored technology solutions.
  • Conducted product demonstrations and training sessions to increase product adoption and customer satisfaction.
  • Collaborated with cross-functional teams to ensure seamless onboarding and post-sale support.
  • Consistently exceeded sales targets and contributed to a 25% increase in product sales.

Production Lab Technician

Coca-Cola Bottling Company
01.2014 - 01.2021
  • Ensured product quality and safety through rigorous quality control testing and adherence to compliance standards.
  • Partnered with cross-departmental teams to meet production deadlines and improve efficiency.
  • Built strong relationships with internal stakeholders to ensure smooth operational workflows.
  • Recognized for attention to detail and commitment to exceeding performance metrics.

Education

High School Diploma -

Erwin High School
Centerpoint, AL
05-2010

Computer And Information Sciences

The University of Alabama
Tuscaloosa, AL

Skills

  • Client Engagement & Retention Strategies
  • Sales Enablement & Consultative Selling
  • Onboarding & Training Facilitation
  • Communication & Active Listening
  • Conflict Resolution & Problem-Solving
  • Process Improvement & Workflow Optimization
  • Data Analysis & Reporting
  • Client relationship building
  • Problem-solving

Timeline

Warehouse Manager

West Shore Homes
07.2023 - Current

Product Specialist

Apple, Inc.
02.2021 - 07.2023

Production Lab Technician

Coca-Cola Bottling Company
01.2014 - 01.2021

High School Diploma -

Erwin High School

Computer And Information Sciences

The University of Alabama

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