Nicholas Brough
Elkhart
Summary
Reliable and upbeat Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Teller
Teller Services, LLC
Elkhart, IN
09.2024 - Current
- Assisted clients with account inquiries and resolved issues to enhance customer satisfaction.
- Trained new staff on procedures, software systems, and customer service best practices.
- Implemented strategies to enhance transaction security and mitigate risks effectively.
- Monitored compliance with banking regulations, ensuring adherence to policies and procedures.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sales Associate
Mike's Carwash
Granger, IN
07.2021 - 09.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Finance
Southern New Hampshire University
Remote05-2027
High School Diploma -
Marian High School
Mishawaka05-2023
Skills
- Upselling
- Customer Needs Assessment
- Listening Skills
- Exceptional customer service
- Money Handling
- Verbal/written communication
- Cash Handling Accuracy
- Multi-tasking strength
- Customer Service
- Merchandising knowledge
Timeline
Teller
Teller Services, LLC
09.2024 - Current
Sales Associate
Mike's Carwash
07.2021 - 09.2024
No Degree - Finance
Southern New Hampshire University
High School Diploma -
Marian High School