NICHOLAS BRYANT
Charleston,SC
Summary
A dedicated hospitality professional with over 7 years of guest service experience, seeking a Flight Attendant position with Emirates Air Lines. Committed to ensuring passenger safety, comfort, and an exceptional travel experience by leveraging strong communication skills and a passion for customer service.
Overview
12
12
years of professional experience
Work History
Guest Experience Manager
The Vendue Art Hotel
Charleston, SC
12.2022 - Current
- Lead and manage all aspects of guest interactions, delivering premium service to enhance overall guest satisfaction, a skill transferrable to providing exceptional care to passengers in-flight
- Anticipate and resolve guest issues, ensuring comfort and safety - parallel to the responsibilities of a flight attendant
- Train staff in hospitality best practices, fostering a service-focused culture similar to the team collaboration needed on an aircraft
- Coordinate logistics for guest experiences and special events, reinforcing skills in managing diverse needs under tight schedules
- Managed daily café operations, ensuring compliance with health and safety regulations, much like adhering to in-flight safety protocols
- Delivered exceptional customer service, addressing inquiries, and resolving issues with poise, mirroring the passenger interaction expected in-flight
- Supervised staff to maintain high service standards, similar to working alongside cabin crew to meet airline expectations
- Ensured cleanliness and safety in all areas, aligning with the flight attendant role in maintaining cabin safety and cleanliness
- Resolved guest complaints, addressing concerns with efficiency and care - transferable to handling passenger needs onboard
- Handled difficult guest issues, including disputes and emergencies, with a calm demeanor, ensuring swift and satisfactory resolutions - skills essential for managing inflight challenges
Housekeeping Supervisor
The Mills House Hotel
Charleston, SC
06.2021 - 06.2022
Night Auditor
The Mills House Hotel
Charleston, SC
03.2019 - 06.2021
The Walt Disney Company
Orlando, FL
08.2012 - 09.2014
- Company Overview: Disney College Program / Seasonal Cast Member
- Maintained a professional, composed attitude under pressure, prioritizing guest safety and comfort, much like addressing passenger concerns mid-flight
- Reconciled end-of-day reports with precision, demonstrating attention to detail and accountability, critical for managing inflight duties
- Delivered world-class guest service in a fast-paced environment, ensuring magical experiences for visitors, similar to creating a welcoming atmosphere onboard
- Adapted quickly to diverse guest needs, resolving issues with professionalism and efficiency - skills directly transferable to assisting passengers in-flight
- Worked collaboratively with a large team to uphold Disney's high service standards, mirroring the teamwork essential to flight crew operations
- Disney College Program / Seasonal Cast Member
Education
Bachelors - Hospitality And Retail
University of South Carolina
Columbia, SC12.2014
Disney College Program - Seasonal Cast Member
The Walt Disney Company
Orlando, FL09.2014
Skills
- Exceptional Customer Service
- Conflict Resolution & Problem Solving
- Safety Procedures and Regulations
- Team Collaboration and Leadership
- Time Management in High-Pressure Environments
- Strong Verbal and Written Communication
- Multitasking and Adaptability
- Professional and Courteous Guest Interaction
Timeline
Guest Experience Manager
The Vendue Art Hotel
12.2022 - Current
Housekeeping Supervisor
The Mills House Hotel
06.2021 - 06.2022
Night Auditor
The Mills House Hotel
03.2019 - 06.2021
The Walt Disney Company
08.2012 - 09.2014
Bachelors - Hospitality And Retail
University of South Carolina
Disney College Program - Seasonal Cast Member
The Walt Disney Company