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Customer-focused professional with expertise in delivering efficient service in high-volume environments. Skilled in learning new systems rapidly, managing multiple priorities, and maintaining composure under pressure. Background in customer service and technical troubleshooting, emphasizing relationship building and effective problem resolution.

Seeking an entry-level IT role to support company assets & protect cyber infrastructure, and grow in IT. Known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing ticketing systems, and providing user support and training. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and user satisfaction. Skilled Information Security Specialist offering a strong foundation in IT infrastructure and security design. Prior experience includes managing system vulnerabilities and implementing effective cyber security measures. Strengths include data encryption, risk assessment, and firewall management. Successfully safeguarded sensitive information and ensured compliance with all relevant regulations in previous roles.

Motivated and technically skilled cybersecurity student in the final semester of a bachelor’s program, with hands‑on experience in Linux administration, virtual machines, hardware installation, and troubleshooting. Strong foundation in networking concepts through CCNA and Network+ certifications. Known for reliability, attention to detail, and the ability to follow safety procedures in fast‑paced technical environments. Brings customer service experience that strengthens communication, teamwork, and problem‑solving — all essential for supporting AWS data center operations.

Dynamic Information Technology professional with extensive experience supporting enterprise and federal IT environments, including operations for the Department of Homeland Security and the Department of Veterans Affairs. Expertise includes IT service desk operations, Active Directory administration, endpoint management, system imaging, and enterprise ticketing systems such as ServiceNow. Proven ability to manage high-volume environments with over 2,000 end users while ensuring SLA compliance, troubleshooting Windows-based systems, and maintaining secure federal IT infrastructure. A strong background in endpoint deployment, Microsoft 365 administration, and technical documentation enhances the delivery of effective solutions within mission-critical settings.

Nicholas Bykov

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Meat Department & Personal Shopper Associate

Theater Staff

Cashier / Ice Cream Server

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High School Diploma -

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Meat Department & Personal Shopper Associate

Theater Staff

Cashier / Ice Cream Server

High School Diploma -

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