Nicholas Byrd
Grotto Pizza
Millville,DE
1
Certification
16
years of professional experience
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Bartender
3 Years 3 Months- Crafting and serving beverages in high-volume setting, ensuring customer satisfaction and prompt service.
- Maintaining cleanliness and organization of bar area, adhering to health and safety standards.
- Training new staff on drink preparation techniques and operational procedures to enhance team efficiency.
- Developing unique cocktail recipes that increased customer engagement and repeat business.
- Upselling menu items to customers, driving up per sale revenues and maximizing profits.
- Adapting to a fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Grocery Buyer/ Order Writer
10 Years 1 Month- I provide good customer service by informing customers of requested products and assisting with product locations. I am responsible for ordering, stocking, and maintaining grocery aisles as I use pallet jacks and ladders, as well as organizing and maintaining the back stock room. I also supervise and divide tasks among my coworkers when needed.
Server
5 Years 6 Months- I provided good customer service by facilitating food and drink orders to the kitchen, maintaining a clean dining environment, processing monetary transactions and ensuring a pleasant dining experience to all customers that I came in contact with.
Pool Operator / Life guard
1 Year 4 Months- As pool operator, I managed the daily operations of the pool as I corrected and reported unsafe conditions to property manager, tested and managed chemical levels to prevent bacteria and contamination. I also back flushed drainage systems and maintained water levels. I performed facility clean up and maintenance.
- As a life guard, I explained, demonstrated and clarified to others the established swim policies while maintaining a pleasant hospitable attitude. I examined injured individuals and administer first aid, gave specific instructions and assistance to visitors and customers at the pool, assuring they had a safe and enjoyable visit.
Waiter/Server
1 Year 1 Month- I provided good customer service by taking and submitting orders to the kitchen, operating a register, handling hot meals, assembled and served orders to customers, made and served hot beverages, communicated with customers for suggestions and complaints.
Sales Representative Assistant
1 Year 2 Months- I shadowed sales representatives gaining entrepreneurship training. I serviced accounts by facilitating office supplies order processing, making urgent deliveries, and catalog distribution to current and future customers. I assisted with organizing warehouse stock when necessary.
Camp Counselor
2 Months- As a camp counselor, I communicated with parents about participants' experiences and reported concerns to the Camp Leadership. I assisted in maintaining accurate program records including incident reports, log-book documentation, and daily attendance records. I gained experience observing campers' behavior, assessing appropriateness, and enforcing safety regulations. I facilitated group problem solving.
Education
High School Diploma - Prince George
Skills
Training
Changing beer kegs
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Strong multitasking
Certification
- Food handler certificate
- Life and Health Insurance
Section name
- Customer Service Expertise
- Team Oriented
- Political Campaign Volunteer
- Red Cross CPR Certified
- Training in Entrepreneurship
- Authorized to work in the US for any employer
Timeline
Bartender
Grotto Pizza
05.2023 - CurrentRead More
Server
TGI Fridays, Inc
05.2016 - 11.2021Read More
Pool Operator / Life guard
Whole Foods Market
05.2013 - 09.2014Read More
Grocery Buyer/ Order Writer
Whole Foods Market
03.2013 - 04.2023Read More
Waiter/Server
I HOP
05.2012 - 06.2013Read More
Sales Representative Assistant
NBA Business Products, Inc
06.2010 - 08.2011Read More
Camp Counselor
NBA Business Products, Inc
06.2010 - 08.2010Read More
Bowie High School
High School Diploma from Prince George
Read More