NICHOLAS CAINE
Jacksonville,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. A Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
11
11
years of professional experience
Work History
Contact Center Representative
Voya Financial
07.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Works in TEM (INPRS & DRS Trained)
- Works as an OJT Coach
- Works in Full Service(Cross Trained)
- Works in Tasks
- Works on the CSA Assist Line
Apple Sales Specialist
Conduent
Virtual
06.2017 - 12.2018
- Company Overview: Apple Inc
- Inbound Sales Support for Apple products
- Customer Service Support for Apple products
- Technical Support for Apple products
- Apple Inc
Customer Service Representative
Convergys
Jacksonville, NC
09.2013 - 01.2017
- Worked with customer support assisting Directv customers
- Worked for Charter outbound sales support
- Worked chat support for Directv
- Worked chat Support for AT&T
- Worked in CSR Retention and Customer Loyalty Departments
Education
Associate of Applied Science - Computer And Information Sciences
Southwestern Community College
Sylva, NC05-2024
High School Diploma -
Southwest High School
Jacksonville, NC06.2008
Skills
- Time management
- Excellent at multitasking
- Proficient in written communication
- Proficient in verbal communication
- Excellent attention to detail
Affiliations
- Directv
- Charter
- AT&T
- Apple
Accomplishments
- National Honor Technical Society Member
References
References available upon request.
Timeline
Contact Center Representative
Voya Financial
07.2022 - Current
Apple Sales Specialist
Conduent
06.2017 - 12.2018
Customer Service Representative
Convergys
09.2013 - 01.2017
Associate of Applied Science - Computer And Information Sciences
Southwestern Community College
High School Diploma -
Southwest High School
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