Nicholas Campanelli
Linden,NJ
Summary
Detail-oriented and technically skilled IT Technician with 1.5 years of hands-on experience supporting, maintaining, and troubleshooting hardware, software, and network systems. Proven ability to diagnose technical issues efficiently, provide user support, and implement effective solutions in fast-paced environments. Experienced in Windows operating systems, Active Directory, basic networking configurations, troubleshooting, VoIP systems, and cybersecurity practices. Committed to continuous learning and delivering high-quality technical support to ensure seamless IT operations.
Overview
6
6
years of professional experience
Work History
IT Technician
Teliapp Corporation
Linden, NJ
02.2024 - Current
- Provided IT technician services to resolve technical issues and improve system performance.
Developed and enforced cybersecurity protocols to safeguard information assets.
Oversaw web posting activities, maintaining up-to-date content on digital platforms. - Support clients in resolving technological issues associated with Windows, Google Chrome, printers, hardware, WordPress, VoIP projects, networking, and cyber security.
- Provided technical support to users via telephone or remote access.
- Set up user profiles on local machines according to established standards.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Maintained inventory records of IT equipment and supplies.
- Participated in team meetings to discuss project status updates.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Landscape Foreman
Northeastern PMC
Linden, NJ
09.2019 - 01.2024
- Manage upkeep of lawns and gardens, verifying appropriate use of pesticides, fertilizers, and other chemicals.
- Provided guidance to team members regarding proper techniques when performing various landscaping tasks.
- Evaluated performance of crew members regularly and provided feedback as needed.
- Monitored job site safety and work quality of landscaping projects.
- Answered customer questions regarding care and general knowledge of landscape.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Ensured proper maintenance of equipment and tools used by crews.
- Provided direction to crew members to ensure safety regulations were followed.
Education
Bachelor of Science - Computer Information Technology
William Paterson University
Wayne, NJ05.2021
Skills
- Desktop technical support
- Collaborative team player
- Desktop support
- User profile setup
- Remote access assistance
- Inventory management
- Problem solving
- Effective communication
- User training
- Troubleshooting and Diagnostics
Timeline
IT Technician
Teliapp Corporation
02.2024 - Current
Landscape Foreman
Northeastern PMC
09.2019 - 01.2024
Bachelor of Science - Computer Information Technology
William Paterson University
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