Nicholas Centanni

Bangz Spa & Salon

1996 - 2018

Increasing levels of responsibility from Assistant Hair Stylist, Make-Up Artist to front end management, with the largest salon & spa in northern NJ.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Assisted in coordinating daily operations to enhance guest experiences and maintain service quality.
Supported team members in executing hospitality standards and resolving guest inquiries promptly.
Learned and implemented operational procedures to ensure compliance with safety and health regulations.
Contributed to staff training initiatives, fostering a collaborative work environment focused on customer satisfaction.
Ensured seamless customer and staff coordination.
Facilitated product and spa service sales.
Monitored inventory levels and assisted in ordering supplies to maintain optimal operational efficiency.
Engaged with guests, gathering feedback to identify areas for service improvement and enhance guest relations.
Assisted in developing marketing strategies aimed at increasing brand awareness within the local community to target demographics.
Collaborated with other departments to execute successful events, adhering to budgetary guidelines and client expectations.
Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.