Nicholas Cobbin
Rosharon,TX
Summary
Experienced Lead Field Technician with a proven track record in diagnostics and troubleshooting. Expertise in customer relations and process improvement, driving efficiency and high client satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Lead Field Technician
Capitol Technology Group, LLC.
Cypress, TX
10.2015 - 05.2026
- Oversaw installation and maintenance of various systems for clients.
- Trained and mentored junior technicians on best practices and safety protocols.
- Diagnosed technical issues using advanced troubleshooting techniques and tools.
- Collaborated with project managers to ensure timely project completion and adherence to specifications.
- Developed standard operating procedures for field operations, improving efficiency and accuracy.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Contributed to cost savings by identifying inefficiencies in current processes, proposing new strategies for improvement, and monitoring their effectiveness over time.
- Trained junior technicians, enhancing their skills and knowledge to contribute effectively to the team's success.
- Exceeded client expectations with prompt responses to service calls and expedited resolutions to pressing concerns.
- Conducted thorough equipment inspections, identifying potential issues before they escalated into costly problems.
- Achieved high levels of customer satisfaction by consistently delivering high-quality work and adhering to project deadlines.
- Reduced equipment downtime by quickly addressing malfunctions through efficient diagnostic procedures.
- Enhanced system efficiency by performing routine maintenance and troubleshooting tasks on field equipment.
- Developed strong relationships with clients, leading to increased repeat business opportunities and referrals from satisfied customers.
- Streamlined processes for equipment repairs, reducing downtime and improving overall productivity.
- Increased client satisfaction by providing timely technical support and resolving issues in the field.
- Troubleshot systems, traced problems and diagnosed root causes.
Field Service Technician
Houston Custom Installers
Houston, TX
02.2011 - 09.2015
- Diagnosed and resolved technical issues with audio-visual installations in residential and commercial settings.
- Performed routine maintenance and repairs on systems to ensure optimal performance and client satisfaction.
- Collaborated with project managers to develop installation timelines and coordinate service schedules effectively.
- Provided expert guidance to clients on product features, maximizing user experience with installed technologies.
- Led complex installation projects from conception to completion, ensuring alignment with client specifications and quality standards.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Service Technician
Lights Camera Action
Houston, TX
01.2009 - 01.2011
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on audiovisual systems to prevent downtime and enhance reliability.
- Collaborated with team members to troubleshoot complex technical issues, improving response times for service requests.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Education
High School Diploma -
Chaney High School
Youngstown, OHSkills
- Field service experience
- Network configuration
- Customer relations
- Equipment installation
- Technical leadership
- Problem-solving
- Time management
- Diagnostics and troubleshooting
- Control 4 Certified
- Teamwork and collaboration
Certification
Control 4 Certification
Timeline
Lead Field Technician
Capitol Technology Group, LLC.
10.2015 - 05.2026
Field Service Technician
Houston Custom Installers
02.2011 - 09.2015
Service Technician
Lights Camera Action
01.2009 - 01.2011
High School Diploma -
Chaney High School
US Army (2001-2006)
I served in the US Army for 4 years and my military occupational specialist was a Logistics Specialist. During my time in the service, I was deployed to Afghanistan, Kuwait and Iraq.