Nicholas Coleman
Driver
Chicago,IL
Summary
Proven track record of enhancing customer satisfaction and safety at Skytech Security Services, leveraging strong organizational skills and proficiency in Microsoft Word. Excelled in fast-paced environments, achieving commendable driving records and fostering trust through professionalism. Demonstrates a blend of effective communication and proactive problem-solving abilities, ensuring optimal service delivery and workplace safety.
Overview
17
17
years of professional experience
Work History
Driver
Salvation Army
11.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Security Officer
Skytech Security Services
04.2015 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Team Member
Haagen-Dazs
10.2011 - 10.2014
- Maintain organization of store: Clean tables, sweep and mop floors, and organize back room
- Restock: Restock newly incoming food, replace ice cream and other machinery dispensers as needed, and restock any cleaning supplies
- Greet and assist customers: Take down orders, give directions when needed, and provide friendly customer service
- Kitchen staff: Assisted in making orders of ice cream or any other menu items requested by customers.
Student Aid
Crete-Monee High School
08.2007 - 05.2009
- Assisted staff in retrieving students from their appropriate class rooms
- Assisted in performing Hall Monitor duties: Watching over classroom door temporarily if Teachers absence was required, monitored halls for disruptive activity, and ensure safety of other peers
- Assisted in the facilitation of ID replacement (if and when students lost/or forgot ID) to ensure proper entrance into the school building.
Education
Associate's Degree - American History
South Shore High School (School of Arts)
Chicago, IL08.2010
Associate's Degree - American History
Crete-Monee High School
Chicago, IL09.2009
Skills
- Microsoft Word
- Filing
- Proactive Organizer
- Great Research Abilities
- Typing: 20 wpm
- Development of soft skills
References
Available upon Request
Timeline
Driver
Salvation Army
11.2019 - Current
Security Officer
Skytech Security Services
04.2015 - 08.2019
Team Member
Haagen-Dazs
10.2011 - 10.2014
Student Aid
Crete-Monee High School
08.2007 - 05.2009
Associate's Degree - American History
South Shore High School (School of Arts)
Associate's Degree - American History
Crete-Monee High School
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