Nicholas Cromwell
Tucson,AZ
Summary
Adept at elevating customer experiences, leveraged product knowledge and problem-solving abilities at The Kent Kwik Companies to enhance client satisfaction rates significantly. Expertise in data collection and passion for service upselling drove team goals beyond expectations, showcasing a unique blend of technical and interpersonal skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
The Kent Kwik Companies
01.2024 - 07.2024
- Responded to customer requests for products, services, and company information.
- Would serve on average 600 customers per day.
- Maintained customer satisfactory score of 97%.
- Cross-trained and backed up other customer service representatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained and received regular product shipments.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Traveled to understaffed stores to help.
Potato Cook
Annie's Taters
10.2023 - 11.2023
- Cooked and cut potato crisps
- Greeted oncoming customers
- Served and prioritized customer care
- Maintained customer satisfactory rate of 90%.
Education
Associate of Science - Criminal Justice
University of Texas Permian Basin
Odessa, Texas05.2024
High School Diploma -
Vail Innovation Center (Empire High School)
Tucson, Arizona05.2023
Skills
- Account updating
- Product Knowledge
- Data Collection
- Paperwork Processing
- Consultative Sales
- Prioritization
- Team Development
- Problem-solving abilities
- Complaint Handling
- Efficient Multitasking
- Consumer Friendliness
Certification
- Texas Alcoholic Beverage License
- Texas Food Handler License
- Texas Tobacco Retail Licensure
Timeline
Customer Service Representative
The Kent Kwik Companies
01.2024 - 07.2024
Potato Cook
Annie's Taters
10.2023 - 11.2023
Associate of Science - Criminal Justice
University of Texas Permian Basin
High School Diploma -
Vail Innovation Center (Empire High School)
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