Nicholas Custer
Columbus
Summary
Results-oriented professional in the service sales sector, known for productivity and efficient task completion. Skilled in client relationship management, negotiation, and strategic planning. Excel at communication, problem-solving, and adaptability to excel in fast-paced environments and meet diverse customer needs.
Overview
14
14
years of professional experience
Work History
Total Quality Logistics
Columbus
05.2020 - Current
- Coordinates shipments between shipper and receiver
- Communicates with customers and establishes relationships
- Negotiates with carriers and builds rapport
- Organizes appointments and shipment details
- Updates all parties involved with shipments
- Provides leadership to younger co-workers
- Manages all aspects of shipments and customer service
- Solves problems quickly
Creative Services/Production Intern
Akron RubberDucks Baseball Club
Akron
04.2019 - 08.2019
- Directed live game streams for MiLB.com
- Live stadium camera operator
- Stadium audio director
iHeartMedia - 105.7 The Zone
Columbus
08.2018 - 01.2019
- Edited and organized audio clips for sports radio show
- Promote iHeart radio stations and shows at events
Buckeye TV Network
01.2018 - 05.2018
- Produced for newscasts and other programs
- Edited newscasts and individual reports
- Participated as on-air talent
Customer service and sales associate
Heinen’s Village Market
Hudson
01.2012 - 01.2018
- Grocery, Kitchen & Produce Departments – multiple promotions
ACRN (Ohio University All Campus Radio Network)
09.2016 - 12.2016
- Experience with all aspects of radio broadcasts
- Promoted Network through social media
WOUB Public Media (Ohio University)
09.2015 - 12.2015
- Camera operator in both studio and offsite locations
- Executed the role of floor manager during live broadcasts
Cleveland Indians
07.2018
- 2018 Charity Golf Classic – Quail Hollow Country Club
- Operations team volunteer
Education
Bachelor of Science - Education, Sport Industry, Business, Media Production
The Ohio State University
05-2020
Scripps College of Communication
Ohio University
01.2017
Skills
- Shipment coordination
- Customer relationship management
- Negotiation techniques
- Sales Minded
- Logistics organization
- Problem resolution
- Team leadership
- Sales floor Support
- Time management
- Customs compliance
- Route planning
Accomplishments
TQL Columbus - Customer Support Associate of the Year 2023
Timeline
Total Quality Logistics
05.2020 - Current
Creative Services/Production Intern
Akron RubberDucks Baseball Club
04.2019 - 08.2019
iHeartMedia - 105.7 The Zone
08.2018 - 01.2019
Cleveland Indians
07.2018
Buckeye TV Network
01.2018 - 05.2018
ACRN (Ohio University All Campus Radio Network)
09.2016 - 12.2016
WOUB Public Media (Ohio University)
09.2015 - 12.2015
Customer service and sales associate
Heinen’s Village Market
01.2012 - 01.2018
Bachelor of Science - Education, Sport Industry, Business, Media Production
The Ohio State University
Scripps College of Communication
Ohio University