Robert Dewey
Fort Lauderdale ,FL
Summary
Analytical, innovative Fixed Operations Director with over 33 years of experience in automobile dealership service departments. Adept at overseeing operations in Parts and Service, Body Shop, and Repair departments, providing outstanding customer service and cost-effective solutions. Leveraging strong business acumen to establish programs that increase profitability and efficiency while developing excellent, satisfied employees.
Overview
26
26
years of professional experience
Work History
Service Manager
Orange Park Mitsubishi
Orange Park, FL
01.2021 - 02.2025
- Optimize financial performance through the preparation and administration of annual operating budgets for Service and Parts Department, exerting financial acumen
- Ensure effective reporting systems compliance, meeting manufacturer and management requirements and allowing for informed decision making and strategic planning
- Monitor the performance of the service, parts, and body shop departments, identifying areas in need of optimization and ways to increase efficiency
- Remain current on and comply with federal, state and local regulations that affect repair operations, such as hazardous waste disposal and OSHA Right-to-Know to verify adherence to regulation
- Administer warranty claims, reviewing policy adjustments, and applying warranty guidelines to ensure correct processing of claims, while communicating warranty information and clarifications to customers
Fixed Operations Director
Tenneson Nissan
Tifton, GA
01.2019 - 12.2020
- Hired, trained, motivated and monitored the performance of 18 service and parts department managers to develop personnel and enhance department performance
- Demonstrated strong pricing and profit management skills by successfully raising EFL to $98.00
- Maintained a competitive door rate of $119.95, utilizing expertise in optimizing pricing strategies to drive profitability and customer satisfaction
- Conducted detailed quality checks on completed projects to maintain high standards and minimize rework, promoting exceptional service quality
Fixed Operations Director
Miracle Toyota
Haines City, FL
01.2015 - 12.2018
- Established an in-house Detail and Tint Department to enhance service offerings and draw in new customer business
- Attained a remarkable fixed coverage rate of 98%, guaranteeing exceptional service and support for all customers
- Drove customer pay labor gross to 78%, showcasing a significant enhancement in revenue generation and customer satisfaction
- Implemented pricing and profit management strategies, resulting in an EFL (Effective Labor Rate) increase to $98.00, accompanied by a competitive door rate of $119.95
- Reduced operational costs by 23% while simultaneously achieving a 57% increase in fixed gross revenue between 2015 and 2018
Fixed Operations Director
Honda of Ocala
Ocala, FL
01.2009 - 12.2015
- Managed and directed comprehensive operations, overseeing the Service, Parts, and Recon departments from end to end
- Significantly improved customer pay labor gross from 71% to 78%, demonstrating ability to drive profitability within the fixed operations sector
- Elevated EFL (Effective Labor Rate) from $62.00 to $83.00, reflecting strong financial management and revenue growth strategies
- Achieved the President's Award in both 2014 and 2015, highlighting consistent excellence in leadership and outstanding contributions to the organization
Fixed Operations Director
Regal Automotive Group
01.1999 - 12.2008
Education
High School Diploma -
Lake Gibson
Automotive
Several Manufacturers Courses
Florida Skills
- Parts and Service Management
- Body Shop/Repair
- Dealership
- Leadership
- Profit & Loss
- Customer Relations
- Data Analysis
- Process Improvement
- Performance Management
- Training & Mentorship
Timeline
Service Manager
Orange Park Mitsubishi
01.2021 - 02.2025
Fixed Operations Director
Tenneson Nissan
01.2019 - 12.2020
Fixed Operations Director
Miracle Toyota
01.2015 - 12.2018
Fixed Operations Director
Honda of Ocala
01.2009 - 12.2015
Fixed Operations Director
Regal Automotive Group
01.1999 - 12.2008
High School Diploma -
Lake Gibson
Automotive
Several Manufacturers Courses
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