Summary
Overview
Work History
Skills
Projects
Certification
References
Timeline
Generic

Nicholas DiMambro

Mt. Clemens,USA

Summary

Experienced ServiceNow Developer with over 4 years of hands-on experience designing, developing, and deploying custom Service Portal solutions, scoped applications, and tailored workflows. Proficient in advanced scripting (JavaScript, Glide API, AngularJS), ServiceNow administration, and ITSM/ITOM best practices. Proven ability to align technical solutions with business needs and deliver scalable, innovative outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ServiceNow Technical Consultant

Contender Solutions
01.2024 - Current
  • Delivered ServiceNow implementation and customization projects, collaborating with cross-functional teams to define technical requirements.
  • Designed and developed custom Service Portal solutions, creating reusable widgets and integrating APIs to enhance user experience.
  • Built scoped applications tailored to unique business requirements
  • Optimized performance and usability of Service Portal pages by implementing best practices in AngularJS and responsive design.

ServiceNow Developer

United Wholesale Mortgage
08.2020 - 01.2024


  • Leveraged advanced scripting (JavaScript, Glide API) to automate complex business processes and improve efficiency.
  • Led end-to-end integrations with third-party tools using REST APIs
  • Created and maintained technical documentation and user guides for solutions developed.
  • Mentored junior developers and conducted code reviews to maintain high-quality standards.
  • Built workflows and business rules to automate and streamline ITSM processes, including incident, change, and problem management.
  • Customized catalog items, forms, and notifications in ServiceNow to meet client needs.
  • Developed reports and dashboards to provide actionable insights for business stakeholders.

AutoCAD Engineer

Exco Extrusion Dies
07.2016 - 08.2020
  • Collaborated closely with an architect in drafting and designing precision extrusion dies with tight tolerances for factory production
  • Transitioned from an entry-level position with no prior experience to a top-performing team member, rapidly shouldering additional responsibilities
  • Given the opportunity to take on a coaching role for new hires brought onto the team

Skills

    ServiceNow Expertise:

  • ServiceNow Development (Scoped Applications, Service Portal, ITSM, ITOM, HRSD, CSM)
  • Service Portal Customization (Widgets, AngularJS, HTML/CSS)
  • Custom Application Design and Deployment

    • Programming & Scripting:

  • JavaScript, Glide API (Server/Client), AngularJS, Jelly, HTML5, CSS3, REST/SOAP APIs
  • Business Rules, UI Actions, Script Includes, Workflows, and ACLs

    • Tools & Integrations:

  • MID Servers, IntegrationHub, Flow Designer, Reporting, ATF (Automated Test Framework)
  • Third-party API integrations (REST/SOAP, OAuth, JSON, XML)

    • Agile:

  • Agile/Scrum methodology

Projects

Custom Event Management Portal
  • Developed a customized portal using Ticketmaster APIs, creating widgets from scratch to allow team members to view and request events from partnered venues.
  • Designed and implemented backend flows to generate Request for IT Service Management (RITM) records, enabling seamless storage of event request data.
  • Built a dedicated portal page to display users' event request history, enhancing transparency and user experience.


Innovation Portal and Contest
  • Organized and launched a 6-month company-wide contest, pairing over 3,000 team members randomly into groups to submit innovative ideas for organizational improvement.
  • Built and managed a portal for idea submission and voting, engaging over 7,000 team members in the process.
  • The winning idea was approved by the CEO and successfully implemented, fostering collaboration and driving company-wide engagement.


Technology Migration Scoped Application
  • Led the redevelopment of an existing project to create a more efficient and packaged scoped application, enhancing usability and performance.
  • Refactored and optimized poorly performing widgets, implementing additional logic to streamline functionality.
  • Enabled a seamless transition for users merging with a parent company, ensuring smooth setup and delivery of new company laptops across global locations.
  • Delivered a scalable solution that improved user experience and minimized operational disruptions during the migration process.

Certification

  • ServiceNow, Certified System Administrator (CSA)
  • ServiceNow, Certified Implementation Specialist (CIS)

References

Jake Wierszewski, Former Colleague, 810-355-5084, Jake.wierszewski@gmail.com

Timeline

ServiceNow Technical Consultant

Contender Solutions
01.2024 - Current

ServiceNow Developer

United Wholesale Mortgage
08.2020 - 01.2024

AutoCAD Engineer

Exco Extrusion Dies
07.2016 - 08.2020

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