Nicholas DiRosa
North Tonawanda,NY
Summary
Hard worker with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Driver, Warehouse Operations
TVI/Savers
Cheektowaga, NY
08.2023 - Current
- Operated delivery vehicles to transport goods efficiently and safely.
- Conducted routine vehicle inspections to ensure operational readiness and compliance with safety standards.
- Managed loading and unloading of merchandise, optimizing space utilization within delivery vehicles.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Operated delivery vehicle safely and efficiently, adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed timely pick-ups and drop-offs, maintaining schedule adherence in high-pressure environments.
- Maintained professional and friendly demeanor during pick ups to uphold company reputation.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Collaborated with other team members and management.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Retail Merchandiser
Premium Retail Services Inc
North Tonawanda, NY
2021 - 08.2023
- Executed merchandising strategies to enhance product visibility and sales performance.
- Conducted inventory audits to ensure stock accuracy and effective product placement.
- Collaborated with team members to optimize store layouts for improved customer experience.
- Developed and maintained strong relationships with store management to align objectives.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Collaborated with store managers to determine best placement for merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Reset planograms according to written instructions and supervisor direction.
Landscape Groundskeeper
Maggio Landscaping
Tonawanda, NY
2016 - 2018
- Operated landscaping equipment to maintain grounds and enhance aesthetics.
- Assisted in planting, pruning, and mulching to promote healthy plant growth.
- Implemented effective irrigation techniques to optimize water usage across landscapes.
- Conducted regular maintenance checks on tools and equipment for operational efficiency.
- Collaborated with team members to execute landscape design plans accurately.
- Maintained healthy turf conditions by applying fertilizers and pesticides as needed.
- Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept year round.
- Communicated effectively with clients addressing concerns about their property''s health or appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Coordinated with other landscaping professionals to improve outdoor areas.
Skills
- Time management
- Customer service
- Punctual and reliable
- DOT compliance
- Customer service and Engagement
- Multitasking
- Computer proficiency
- Teamwork and collaboration
Timeline
Driver, Warehouse Operations
TVI/Savers
08.2023 - Current
Retail Merchandiser
Premium Retail Services Inc
2021 - 08.2023
Landscape Groundskeeper
Maggio Landscaping
2016 - 2018