Nicholas Dowe
Jackson,NJ
Summary
Dynamic Route Service Technician with extensive HVAC expertise from JLL, adept at enhancing customer satisfaction through effective communication and proactive problem-solving for +22 years. Proven track record in optimizing route efficiency and maintaining equipment integrity, while demonstrating strong teamwork and critical thinking skills. Committed to operational excellence and safety in all service deliveries.
Overview
27
27
years of professional experience
Work History
Route Service Technician
JLL, Jones Lang LaSalle
06.2003 - Current
- Operated and maintained route service vehicles to ensure safe and efficient deliveries.
- Managed inventory levels, ensuring timely restocking of supplies for optimal customer satisfaction.
- Conducted routine maintenance checks on equipment, reducing downtime and enhancing service reliability.
- Developed strong customer relationships through effective communication and problem-solving skills.
- Trained new technicians on operational procedures and safety protocols to maintain high service standards.
- Collaborated with team members to resolve service issues promptly, enhancing customer loyalty.
- Analyzed route performance metrics to identify areas for improvement and drive operational excellence.
- Scheduled regular follow-up visits with clients to maintain optimal system performance and ensure continued satisfaction with the provided services.
- Adhered to all safety regulations during installations or repairs, reducing risk of injury or property damage.
- Balanced competing priorities effectively by maintaining rigorous time management skills, ensuring all tasks were completed on schedule and to a high standard.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Improved route efficiency with strategic planning and scheduling adjustments.
- Safely operated company vehicles in various weather conditions, ensuring timely deliveries and minimizing accidents or delays.
- Consistently met or exceeded performance goals through diligent attention to detail and proactive problem-solving skills.
- Provided detailed reports on completed tasks to supervisors, enhancing overall transparency within the organization.
- Monitored product usage trends among clients, recommending changes that resulted in cost savings or improved service quality.
- Worked closely with other departments within the organization to streamline communication channels resulting in more efficient operations.
- Participated in ongoing training sessions aimed at improving technical proficiency across various systems for both myself and the NJ RT Team.
- Communicated effectively with clients, providing exceptional customer service and building strong professional relationships.
- Ordered parts and maintained adequate inventory.
- Worked on residential , commercial and industrial HVAC systems, and am well versed in multiple Building Management Control Systems.
Journeyman Pipefitter
Sound Air Conditioning
08.2001 - 06.2003
- Fabricated and installed HVAC systems according to specifications and blueprints.
- Conducted routine inspections to ensure system integrity and compliance with safety standards.
- Collaborated with team members to troubleshoot and resolve HVAC issues effectively.
- Maintained accurate documentation of all installations, repairs, and maintenance activities.
- Fabricated, assembled, installed and maintained Chiller and Cooling Tower systems.
- Established strong working relationships with colleagues across trades for better collaboration during multi-disciplinary projects.
- Demonstrated flexibility by adeptly handling various pipe materials, including steel, copper, PVC, and cast iron in different environments.
Squad Leader
US Army
08.1998 - 08.2001
- Led team in executing mission objectives, ensuring operational readiness and efficiency.
- Coordinated logistics and resource allocation for training exercises, enhancing team preparedness.
- Trained junior soldiers on tactical operations and safety protocols, fostering skill development.
- Implemented standard operating procedures to streamline communication and workflow among squad members.
- Evaluated performance metrics to identify areas for improvement, driving team success in various operations.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained property and equipment inventory and crew assignments.
Education
Basic And Advanced Refrigeration - HVAC
Local 638
New York, NY03.2003
Universal Refrigeration Certification - Equipment Utilities Repair
US Army Ordinance Center
Aberdeen Proving Ground, MD05.1999
Journeyman Plumber - Plumbing
Brick Vocational
Brick, NJ06.1998
Skills
- Safe driving practices
- Efficient multitasking
- Route planning
- Scheduling flexibility
- Equipment installation
- Preventative maintenance
- Work order processing
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Troubleshooting
- Parts ordering
- Mechanical Knowledge
- Maintenance documentation
- Maintaining equipment and tool inventory
- Blueprint reading
- Managing schedules
- Equipment maintenance
- Cost estimation
- System evaluation
- HVAC expertise from 1 ton DX mini splits and VRF systems to large scale commercial chillers and cooling towers
- Electronics, Control systems knowledge (Carrier, Trane, Johnson, CSI, TAC, Daintree, Honeywell)
Timeline
Route Service Technician
JLL, Jones Lang LaSalle
06.2003 - Current
Journeyman Pipefitter
Sound Air Conditioning
08.2001 - 06.2003
Squad Leader
US Army
08.1998 - 08.2001
Basic And Advanced Refrigeration - HVAC
Local 638
Universal Refrigeration Certification - Equipment Utilities Repair
US Army Ordinance Center
Journeyman Plumber - Plumbing
Brick Vocational