Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

SAMUEL MALONE

Houston,TX

Summary

Industry recognized Service Technician with over 20years’ experience servicing over 200 clients monthly providing customized treatment plans for commercial and residential populations. Accomplished in fostering relationships with customers and clients to cooperatively achieve goals while providing education on control techniques. Currently looking to expand into a broader industry to support within its mission.

Diligent [Desired Position] with hands-on experience in route service and equipment maintenance. Proven track record in ensuring operational efficiency and resolving technical issues swiftly. Demonstrated problem-solving abilities and attention to detail in daily tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Route Service Technician

Hometeam Pest Defense
Houston, TX
07.2022 - 10.2024
  • Service Tech providing the best solutions for unique experiences with up to date knowledge of techniques and products for long and short term clients
  • As a Service Tech I'm expected to make sales for new and established clients
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Tasked with training new representatives company work systems, procedures, and policies that enable and encourage the optimum performance
  • Inspected buildings and surrounding property to determine and implement best treatment solution plan
  • Responsible for identifying, selecting, mixing, and applying chemical or manual solutions to eliminate issue
  • Contributed to revenue growth by upselling additional services when opportunities arose during routine visits.
  • Monitored product usage trends among clients, recommending changes that resulted in cost savings or improved service quality.
  • Assisted customers in selecting appropriate products for their specific applications, boosting sales and fostering long-term relationships.
  • Provided detailed reports on completed tasks to supervisors, enhancing overall transparency within the organization.

Service Technician

Orkin Pest Control
Houston, TX
10.2016 - 03.2021
  • Provided excellent customer support and commercial services for restaurants and businesses according to the regulations set by the state of Texas
  • Maintained up to date company record keeping for audits and state guidelines
  • Maintained existing customers with high quality customer service
  • Presented success plans of action according to customer unique needs
  • Provided visual plans of execution for clear customer comprehension
  • Implemented plans of action that met company and city regulations and guidelines
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

High School Diploma -

Willowridge High School
01.1995

Skills

  • Safe driving practices
  • Efficient multitasking
  • Route planning
  • Scheduling flexibility
  • Customer education
  • Teamwork

Certification

  • State of Texas Commercial Applicator License, 2009
  • State of Texas Bed Bug Specialist, 2010

References

  • Mike Christopher, Former Supervisor, 512-800-3824
  • Cedric Robinson, Former Supervisor, 832-373-4372

Languages

English
Full Professional

Timeline

Route Service Technician

Hometeam Pest Defense
07.2022 - 10.2024

Service Technician

Orkin Pest Control
10.2016 - 03.2021

High School Diploma -

Willowridge High School

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SAMUEL MALONE