Nicholas Fowle
La Porte
Summary
Dedicated Client Service Professional with several years of experience providing exceptional service and support to clients. Skilled in building strong relationships, understanding client needs, and resolving inquiries and issues effectively.
Overview
12
12
years of professional experience
Work History
Client Service Professional II
Texas First Bank
Kemah
12.2021 - Current
- Developed strong relationships with clients to enhance service satisfaction.
- Resolved client issues efficiently through effective problem-solving techniques.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Provided technical support to customers on a variety of products and services.
- Added new client data to system and made changes to old information to keep everything up-to-date.
Sale Associate
Academy Sport and Outdoors
Pasadena
05.2014 - 12.2021
- Training new Associates
- Customer service, and satisfaction
- Retail POS (point of sale) Software
- Oracle Inventory Management (SIM)
- Completing tasks within deadlines
Intern
Mori Associates-COMMIT PROJECT
05.2019 - 09.2019
- SharePoint
- Internal testing for SharePoint sites.
- Gitlab
- Organized data and maintained databases for project tracking and reporting through GitLab.
- Collaborated with departments to streamline project workflows and improve efficiency.
- Prepared reports summarizing project progress and findings for management review.
- Participated in brainstorming sessions to generate innovative ideas for the current project testing.
Education
High School Diploma -
La Porte High School
La Porte, TX06-2014
Bachelor of Science - Computer Information Systems
University of Houston Clear Lake
Webster, TXSome College (No Degree) - Information Technology
San Jacinto College
Pasadena, TexasSkills
- Office software proficiency
- Windows expertise
- Project management
- Self-motivated
- Disciplined approach
- Team collaboration
- Independent work
- Adaptability and flexibility
- Eager learner
- Process-oriented mindset
- Creative problem solving
- Effective communication
- Analytical skills
- Troubleshooting techniques
Awards
Eagle Scout Award, Boy Scouts of America, 04/01/14, Project: Repainting and galvanizing the handrails leading to the Battleship Texas. Required project planning, scheduling, reporting, and delivery. My Eagle Project was to repaint with white paint the handrails on the bridge that you use to come aboard the Battleship Texas, and paint with a marine grade Zinc paint, the rails leading to the dock. There were many steps to doing this project, the first was calculating the amount of paint I would need and to ask for donations, the company Sherman Williams graciously donated all the paint and some brushes. Dates were set to do the project. The project was planned to take two days, the last day, and it was completed in two days. Managing 40 people in teams and distributing the work out to the teams.
Accomplishments
Employee of the Month North County Award for October 2024
Timeline
Client Service Professional II
Texas First Bank
12.2021 - Current
Intern
Mori Associates-COMMIT PROJECT
05.2019 - 09.2019
Sale Associate
Academy Sport and Outdoors
05.2014 - 12.2021
High School Diploma -
La Porte High School
Bachelor of Science - Computer Information Systems
University of Houston Clear Lake
Some College (No Degree) - Information Technology
San Jacinto College