Hoai Bahena
Mission Viejo,CA
Summary
Client success expert specializing in problem-solving and customer satisfaction. Proven ability to enhance service experiences through effective communication and attention to detail. Recognized for delivering customized solutions that address client needs and resolve issues efficiently.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Shipt
Orange County, CA
05.2024 - Current
- Managed client inquiries and resolved issues via phone.
- Documented client interactions in the customer relationship management system.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Performed data entry tasks for client records management.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Delivered exceptional client experience.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Client Support Specialist
Wag Labs Inc.
Orange County, CA
05.2024 - Current
- Resolved client issues through effective communication and problem-solving.
- Implemented best practices for enhancing overall satisfaction.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Driver Specialist
Lyft And Uber
Orange County, CA
02.2016 - Current
- Delivered exceptional customer service to diverse passengers during rides.
- Maintained vehicle cleanliness while adhering to safety protocols.
- Optimized routes through efficient navigation using GPS technology.
Education
Certificate of Technical Studies - Computer And Information Systems
Santiago Canyon College
Orange, CA11-2010
High School Diploma -
Westminster H.S.
Westminster, CA06-2006
Skills
- Attention to detail
- Accurate record keeping
- Microsoft office
- Confidentiality
- Efficient workflow
- Application review
- Clerical support
- Electronic recordkeeping
- Database administration
- Records management
- Filing systems
- Multitasking Abilities
- Data entry
- Office software proficiency
- Document scanning
- Application tracking
Languages
English
Full Professional
Vietnamese
Professional
Spanish
Limited
Timeline
Client Service Representative
Shipt
05.2024 - Current
Client Support Specialist
Wag Labs Inc.
05.2024 - Current
Driver Specialist
Lyft And Uber
02.2016 - Current
Certificate of Technical Studies - Computer And Information Systems
Santiago Canyon College
High School Diploma -
Westminster H.S.