Nicholas Galione
Jenkins Hyundai of Jacksonville
Jacksonville,FL
12
years of professional experience
Smart worker known for being valued team player and dedicated employee. Promoting skills in Leadership and Teamwork. Looking for a company to grow with and start a new career.
Work History
Sales Associate
1 Year 1 Month- Exceeded monthly sales targets through effective customer relationship management.
- Developed product knowledge to address customer inquiries and enhance satisfaction levels.
- Trained new sales associates on dealership policies and product features to ensure consistent service delivery.
Floor Supervisor
9 Months- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated work of floor employees to improve performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Held team meetings to gain feedback, provide updates and set policies.
- Reduced employee turnover with hands-on leadership and coaching.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Service Advisor
1 Year 3 Months- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence and care to provide effective resolutions.
Service Advisor
1 Year 10 Months- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence and care to provide effective resolutions.
Construction Superintendent
1 Year 9 Months- Supervised field crews to maximize quality and work efficiency.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Stayed up to date on OSHA and local safety guidelines for work, and correctly reported incidents to supervisors.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Maintained tight construction standards while instructing contractors on quality control.
Technician
2 Years 11 Months- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on vehicles.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Education
High School Diploma
Skills
Clerical Support
Attention to Detail
Customer Account Management
Understanding Customer Needs
Timeline
Sales Associate
Jenkins Hyundai of Jacksonville
07.2025 - CurrentRead More
Floor Supervisor
Omni Hotels & Resorts
10.2022 - 07.2023Read More
Service Advisor
Jacksonville Chrysler Dodge Jeep Ram Arlington
01.2021 - 04.2022Read More
Service Advisor
DARCARS Chrysler Jeep Dodge
03.2019 - 01.2021Read More
Construction Superintendent
Young American Homes
05.2017 - 02.2019Read More
Technician
Key Hyundai
02.2014 - 01.2017Read More
Mandarin High School
High School Diploma
Read More