Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer
Nicholas Gillespie

Nicholas Gillespie

Bryans Road,MD

Summary

Dedicated Customer Service professional of 7+ years with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Product or Service sales. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Residential Sales and Support Rep

Terminix
01.2022 - 10.2022
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.

Lead Sales Representative/Key Holder

T Mobile Authorized Retailer
02.2018 - 07.2020
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Inventoried stock and requisitioned new inventory.
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Averaged 25+ sales weekly

Education

Comptia A+ Certification - IT System Training And Support

Comptia Tech Career Academy
3500 Lacey Rd Downers Grove, IL 60515
03.2023

High school diploma -

Tall Oaks Vocational School
05.2016

Skills

  • Computer Proficiency and Microsoft Office
  • Sales and Promotions
  • Excellent Verbal and Written Communication
  • Document Management and Storage with Strong Error Identification
  • Troubleshooting and Diagnostics
  • Willingness to Learn while being Adaptable and Flexible
  • Security Practices
  • Computer Proficiency and Microsoft Office
  • Quotes and sales
  • Component repair and replacement
  • Patient support and positioning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Senior Residential Sales and Support Rep

Terminix
01.2022 - 10.2022

Lead Sales Representative/Key Holder

T Mobile Authorized Retailer
02.2018 - 07.2020

Comptia A+ Certification - IT System Training And Support

Comptia Tech Career Academy

High school diploma -

Tall Oaks Vocational School
Nicholas Gillespie