Alicia Adams

Work History

Senior Sales Rep

Nutrisystem, INC

04.2022 - Current

Remote position handling inbound and outbound calls.
Increased sales revenue by building and maintaining strong relationships with key clients.
Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Exceeded sales targets consistently by implementing effective sales strategies and techniques.
Supporting retention sales and retaining customers on plans to achieve weight loss goals.
Reached out to prospective leads through cold calling, applying variety of established selling methods.
Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, and identifying customer needs.
Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
Identified customer needs by asking appropriate, open-ended questions.
Handling customer interactions with courtesy and respect to guarantee exceptional service while supporting company policies and values.
Using company CRM to handle leads and sales along with Five 9 phone and messaging system.

Real Estate Agent

Sage Property Group

02.2021 - Current

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Presented purchase offers to sellers for consideration.
Marketed and sold property for clients by hosting open houses and advertising online and in print.

Administrative Assistant

Southwestern Investment Group

04.2019 - 10.2020

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Confirmed client appointments and processed all meeting follow up paperwork.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Updated system database as needed and managed all social media and client correspondence.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed all reports and system notifications and assisted with all client events and webinars.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed calendar and appointment schedule, made travel arrangements, processed expense reports, and paid all invoices due
Assisted clients with withdrawals, rollovers, processed all check deposits, account transfers, and all account updates

Accounting/Executive Assistant

GB Retail, LLC

10.2017 - 01.2019

Assisted the property management accountant with daily operations.
Supervised the front end office greeting customers and answering a multi line phone system.
Assisted the events coordinator, general manager, and marketing manager as needed.
Managed accounts payable and receivable, ensuring timely payments and accurate record keeping.
Enhanced financial reporting accuracy with thorough account reconciliations and data analysis.
Streamlined accounting processes by implementing new software and automating repetitive tasks.
Assisted leadership team in strategic decision-making by providing insightful financial analysis reports.
Improved cash flow management through diligent forecasting and monitoring of expenses.
Tracked funds, prepared deposits and reconciled accounts.
Collected and reported monthly expense variances and explanations.
Provided journal entries and performed accounting on accrual basis.

Executive Assistant/Med Spa Coordinator/Plastic Surgery Sales

Sandestin Executive Health & Wellness Center/Med Spa of Destin and Sandestin

10.2016 - 10.2017

Assisted the administrator with daily operations.
Supervised all staff and balanced daily deposits.
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Processed all payroll for Medical Clinic and Med Spas
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Scheduled client appointments, verified client insurance, and confirmed appointments.
Served as a liaison between departments to facilitate effective communication throughout the company.
Filled in at the clinic and med spa as .
Helped develop the med spa's weight loss program
Conducted weight loss consultations.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Worked with all plastic surgery patients presenting pricing, scheduling surgeries, and doing all patient follow up paperwork.
Screened calls and emails and responded accordingly to support executive correspondence.
Experience working with Practice Fusion, Advanced MD, Availity, Mac Practice, and Myaestetic Pro.
Provided professional administrative support during staff meetings, including agenda preparation and minute-taking duties.
Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

Small Business Sales Rep

ADT Security

03.2015 - 10.2016

Outside sales to small businesses in the area, cold calling, working leads in salesforce, and handling all customer accounts in a specific territory.
Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
Developed and managed strong and growing pipelines of prospective small business customers.
Researched potential customer markets thoroughly before beginning personal contacts.
Leveraged CRM to collect, organize, and manage sales data and customer information.
Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
Established close relationships with new small business prospects.
Identified opportunities for upselling or cross-selling of additional products or services based on current client needs.
Collaborated with marketing team to create targeted promotional materials for small business clientele.
Achieved sales quotas consistently through strategic planning and diligent follow-up with prospects.
Extensive experience working with salesforce.

Account Manager/Sales

State Farm Insurance

04.2014 - 12.2015

Obtained Property and Casualty and Health and Life Insurance license.
Obtained a banking certification with an emphasis on deposit products and vehicle loans.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Educated clients on new products or services to increase customer engagement with brand.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Sales Consultant/Center Sales Manager

Metabolic Research Center

02.2001 - 04.2014

Overseeing daily operations and revenue
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Processed payroll, expense reports, and created weekly employee schedules.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Conducted interviews and handled all center hiring and employee onboarding.
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Creating and utilizing company protocol to train employees.
Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Coaching employees to meet and exceed customer expectations and reach specific sales quota requirements
Responded to telephone and in-person requests for information.
Conducted employee reviews and assessments.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Taught classes to ensure customer success.
Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Marketing and attending community functions and trade shows.
Attended training seminars for sales and personal growth.
Setting a personal example of what the company mission was for helping clients.
Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Cash Office Clerk/Bookkeeper

United Supermarkets

03.1995 - 02.2001

Supervised front end staff.
Improved cash handling efficiency by implementing streamlined processes and procedures.
Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.

Summary

Overview

Work History

Senior Sales Rep

Real Estate Agent

Administrative Assistant

Accounting/Executive Assistant

Executive Assistant/Med Spa Coordinator/Plastic Surgery Sales

Small Business Sales Rep

Account Manager/Sales

Sales Consultant/Center Sales Manager

Cash Office Clerk/Bookkeeper

Education

No Degree - Graphic Design

High School Diploma -

Skills

Awards

References

Timeline

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