Nicholas Gillman
Technical Writing Manager | Content Strategy Expert | Team Leader
Taylors,SC
Summary
Experienced and results-oriented Technical Writing & Content Manager with a proven track record in leading content strategy and managing cross-functional teams. Expert in delivering high-quality technical documentation within tight deadlines. Demonstrated ability in team leadership, project management, and enhancing content quality through strategic analysis.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Technical Writing & Content Manager
Samsung Electronics America
04.2014 - Current
- Lead a team of 4 employees.
- Continually Exceeds Leadership requirements
- Spearheaded new employee onboarding and training documentation.
- Managed content for mobile devices, defining project scope and deliverables in alignment with company objectives.
- Led cross-departmental teams, coordinating resources for multiple projects.
- Developed comprehensive project plans, ensuring timely completion of deliverables.
- Applied business acumen and technical expertise to enhance team productivity and project success.
- Implemented data analysis for content improvement, leveraging KPIs to drive strategic decisions.
Trainer
Alorica
09.2012 - 04.2014
- Customized training plans to meet diverse client needs, focusing on team performance and customer satisfaction.
- Played a key role in employee development, mentoring, and managing performance.
- Revamped training methods to reduce employee turnover and improve process efficiency.
- Developed comprehensive training materials, including curricula, instructions, and assessments.
Education
No Degree - Applied Science (Programming)
Greenville Technical College
Greenville, SC 03.2010 - Current
High School Diploma -
J.L. Mann Academy
Greenville, SC 01.1999 - 05.2002
Skills
Leadership and Team Management
Timeline
Technical Writing & Content Manager
Samsung Electronics America
04.2014 - Current
Trainer
Alorica
09.2012 - 04.2014
No Degree - Applied Science (Programming)
Greenville Technical College
03.2010 - Current
High School Diploma -
J.L. Mann Academy
01.1999 - 05.2002