NICHOLAS GILPIN
Gresham,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Source Automotive
03.2018 - 08.2023
- Provided on-site and remote technical support for customers via phone and email
- Conducted repairs on Performance Enhancement Devices, specializing in touch screen computer replacements
- Managed inventory and invoicing, and handled shipping logistics for devices., On-Site and RemoteSource Automotive, Clackamas, OR2018-
- Provided on-site and remote technical support for customers via phone and email
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Conducted repairs on Performance Enhancement Devices, specializing in touch screen computer replacements
- Managed inventory and invoicing, and handled shipping logistics for devices.
Animal Caretaker/Animal Husbandry
Pet Professionals, Inc.
01.2015 - 03.2018
- Skillfully managed schedules, coordinating with clients and company management, often with short notice
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Maintained aquarium tanks of various sizes, both salt and freshwater
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
Ranch Hand/Animal Husbandry
Puppo Farms
05.2012 - 01.2015
- Cared for 10 horses and livestock by regularly feeding and inspecting for illness and injuries.
- Used Equicty to accurately maintain feeding, production and cost records.
- Kept detailed service records for farm machinery.
- Kept grounds clean and orderly by monitoring and repairing Koi ponds, fences and grounds.
- Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
Animal Husbandry/Scientific Technician
Nautilus Kennels
08.2010 - 05.2012
- Assisted in selective breeding of high-performance canines
- Provided daily care of high-performance canines, requiring elite exercise and feeding techniques
- Assisted in administering vaccines
- Managed breeding programs while factoring in issues such as animal age and readiness.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Marine Biology
Western Oregon University
Monmouth, ORHigh School Diploma - Honors
David Douglas High School
Portland, OR2007
Skills
- Senior Leadership Support
- Report Preparation
- Diagnostic Procedures
- Environmental Quality
- Critical Thinking Proficiency
- SSDI Dive Master, Dry Suit certified, Stress and Rescue Certified, CPR Certified
- Avid Fisherman and Hunter
Timeline
Customer Service Representative
Source Automotive
03.2018 - 08.2023
Animal Caretaker/Animal Husbandry
Pet Professionals, Inc.
01.2015 - 03.2018
Ranch Hand/Animal Husbandry
Puppo Farms
05.2012 - 01.2015
Animal Husbandry/Scientific Technician
Nautilus Kennels
08.2010 - 05.2012
Marine Biology
Western Oregon University
High School Diploma - Honors
David Douglas High School
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